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Copy Command TimeOut causes error but completes successfully

mdeangel

Hello! Thank you anyone willing to help. My company is using an older version of CatTools 3.6 and i'm having an issue where running the Copy command times out during its execution. However, the command does complete successfully and the backup does appear in the TFTP server it is connecting to. I would really like to set this up to send an email only if there are errors, but sadly it'll be emailing every time due to this error! I am using Nortel/Avaya switches and everything from the 4500's to the 4900's are having the problem.

Here is a sample code:

show run

copy running-config tftp address 10.68.75.32 filename m4800test_config.cfg

exit

--

Detail Log:

Waiting for an echo of copy running-config tftp address 10.68.75.32 filename m4800test_config.cfg command

Did not receive echo of copy running-config tftp address 10.68.75.32 filename m4800test_config.cfg command

Did not receive echo of copy running-config tftp address 10.68.75.32 filename m4800test_config.cfg

Aborting command entry due to command error

Command results: 1 of 3, 1

etc, etc....

Again, the Copy command actually does complete. The file does populate in the TFTP server and its fine, It just takes LONGER than the timeout value of the script to copy it over. So it doesn't error, but CatTools thinks it does.

Is there a way to resolve this? Thank you in advance!

Find more posts tagged with

Accepted answers

mdeangel

I was able to resolve this issue. If anyone has this same problem, i'll answer the thread. Turns out, the Copy command was too long for CatTools to recognize. I cut the command down to "copy run tftp add 10.68.75.32 filename m4800test.cfg" and that resolved the problem. Commands need to be under 60 characters.

All comments

bkyle

I would enable debug (File\Enable capture mode), and this will create a file in the \CatTools3\Debug folder showing verbose communication.

mdeangel

Okay, no problem. I don't understand any of this but here ya go...

---

<PROTOCOL=SSH2>

<C OK 3:01:02 PM><R-3:01:02 PM>[13][10] ### ### ### ### ### ### ### ##### ### ### ##### ### ### ##### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ########## ### ###### ########## ### ###### ########## ### ############ ### #### ############ ### #### ############ ### ### ### ## ### ### ### ### ### ### ###Enter Ctrl-Y to begin.****************************************************************** Ethernet Routing Switch 4850GTS ****** Avaya ****** Copyright (c) 1996-2011, All Rights Reserved ****** SSH ****** HW:01 FW:5.8.0.1 SW:v5.6.1.053******************************************************************<W-3:01:02 PM>[25]<W-3:01:02 PM>[13]<R-3:01:02 PM>[13][13][10]m4800test#<R-3:01:03 PM>[13][13][10]m4800test#

================================================================================

WFDRetVal=0. Waiting for: "ctrl-y to begin"

WFDBuffer="[13][13][10]m4800test#[13][13][10]m4800test#"

================================================================================

<W-3:01:33 PM>[13]<R-3:01:33 PM>[13][13][10]m4800test#<W-3:01:33 PM>terminal length 0<R-3:01:33 PM>terminal length 0<W-3:01:33 PM>[13]<R-3:01:33 PM>[13][13][10]m4800test#<W-3:01:34 PM>[13]<R-3:01:34 PM>[13][13][10]m4800test#<W-3:01:34 PM>show run<R-3:01:34 PM>show run<W-3:01:34 PM>[13]<R-3:01:35 PM>[13][13][10]! Embedded ASCII Configuration Generator Script[13][13][10]! Base model = Ethernet Routing Switch 4850GTS[13][13][10]! Base Software version = v5.6.1.053[13][13][10]!Stack Base Unit = 1[13][13][10]! Stack info: [13][13][10]!Unit# Switch Model Pluggable Pluggable Pluggable Pluggable SW Version[13][13][10]! Port Port Port Port [13][13][10]!----- ---------------- --------- --------- --------- --------- ----------[13][13][10]!1 4850GTS (47) LX (48) None (49) None (50) None v5.6.1.053[13][13][10]!2 4850GTS (47) None (48) None (49) None (50) None v5.6.1.053[13][13][10]!3 4826GTS-PWR+ (23) None (24) None (25) None (26) None v5.6.1.053[13][13][10]![13][13][10]! Displaying only parameters different to default[13][13][10]!================================================[13][13][10]enable[13][13][10]configure terminal[13][13][10]![13][13][10]! *** CORE (Phase 1) ***[13][13][10]![13][13][10]sntp server primary address 10.68.66.5[13][13][10]sntp server secondary address 10.68.66.6[13][13][10]sntp enable[13][13][10]ntp server 10.68.66.5 enable authentication-key 1[13][13][10]ntp[13][13][10][13][13][10]telnet-access logging all[13][13][10]terminal length 0[13][13][10]cli password serial local[13][13][10]cli password telnet local[13][13][10]<R-3:01:35 PM>tftp-server 129.68.76.9[13][13][10]![13][13][10]! *** SNMP ***[13][13][10]![13][13][10]snmp-server enable[13][13][10]snmp-server contact "StaceyCarlin@(610)660-1527"[13][13][10]snmp-server name "m4800test"[13][13][10]snmp-server location "Villiger3rdFloorNorth"[13][13][10]! snmp-server host 129.68.248.248 port 162 v1 "********"[13][13][10]<R-3:01:35 PM>! snmp-server host 129.68.248.248 port 162 v2c "********"[13][13][10]![13][13][10]! *** IP ***[13][13][10]![13][13][10]ip default-gateway 129.68.248.1[13][13][10]ip address stack 129.68.249.243[13][13][10]ip address netmask 255.255.252.0[13][13][10]![13][13][10]! *** IP Manager ***[13][13][10]![13][13][10]ipmgr source-ip 1 10.68.65.248 mask 255.255.255.255[13][13][10]ipmgr source-ip 2 129.68.76.9[13][13][10]ipmgr source-ip 3 129.68.75.42[13][13][10]ipmgr source-ip 4 129.68.248.246[13][13][10]ipmgr source-ip 5 129.68.76.39[13][13][10]ipmgr source-ip 6 129.68.248.248[13][13][10]ipmgr source-ip 7 129.68.75.32[13][13][10]ipmgr source-ip 8 129.68.248.247[13][13][10]![13][13][10]! *** ASSET ID ***[13][13][10]![13][13][10]![13][13][10]! *** EAP ***[13][13][10]<R-3:01:36 PM>![13][13][10]![13][13][10]! *** IPFIX ***[13][13][10]![13][13][10]![13][13][10]! *** System Logging ***[13][13][10]![13][13][10]logging remote address 129.68.65.59[13][13][10]logging remote secondary-address 129.68.248.248[13][13][10]logging remote enable[13][13][10]logging remote level critical[13][13][10]logging remote level serious[13][13][10]![13][13][10]! *** STACK ***[13][13][10]![13][13][10]stack retry-count 0[13][13][10]![13][13][10]! *** Custom Banner ***[13][13][10]![13][13][10]![13][13][10]! *** SSH ***[13][13][10]![13][13][10]ssh[13][13][10]![13][13][10]! *** SSL ***[13][13][10]![13][13][10]ssl[13][13][10]![13][13][10]! *** SSHC ***[13][13][10]![13][13][10]![13][13][10]! *** STP (Phase 1) ***[13][13][10]![13][13][10]spanning-tree port-mode auto[13][13][10]![13][13][10]! *** VLAN ***[13][13][10]![13][13][10]vlan create 1140,1243,2248 type port 1[13][13][10]vlan ports 1/47 tagging tagAll [13][13][10]vlan configcontrol flexible[13][13][10]vlan members 1 NONE[13][13][10]vlan members 1140 1/47,3/11-12,3/15-17,3/21-23[13][13][10]vlan members 1243 1/ALL,2/ALL,3/1-10,3/13-14,3/18-20,3/24-26[13][13][10]vlan members 2248 1/47[13][13][10]vlan ports 1/ALL,2/ALL,3/1-10 pvid 1243[13][13][10]vlan ports 3/11-12 pvid 1140[13][13][10]vlan ports 3/13-14 pvid 1243[13][13][10]vlan ports 3/15-17 pvid 1140[13][13][10]vlan ports 3/18-20 pvid 1243[13][13][10]vlan ports 3/21-23 pvid 1140[13][13][10]vlan ports 3/24-26 pvid 1243[13][13][10]vlan configcontrol autopvid[13][13][10]![13][13][10]! *** IGMP ***[13][13][10]![13][13][10]<R-3:01:36 PM>vlan igmp unknown-mcast-no-flood enable[13][13][10]interface vlan 1243[13][13][10]ip igmp snooping[13][13][10]ip igmp proxy[13][13][10]<R-3:01:36 PM>exit[13][13][10]![13][13][10]! *** EAP Guest VLAN ***[13][13][10]<R-3:01:37 PM>![13][13][10]![13][13][10]! *** EAP Fail Open VLAN ***[13][13][10]![13][13][10]![13][13][10]! *** EAP Voip VLAN ***[13][13][10]![13][13][10]![13][13][10]! *** Port Mirroring ***[13][13][10]![13][13][10]![13][13][10]! *** 802.1ab ***[13][13][10]![13][13][10]<R-3:01:38 PM>[13][13][10]![13][13][10]! *** 802.1ab vendor-specific Avaya TLVs config ***[13][13][10]![13][13][10]![13][13][10]! *** 802.1AB MED Voice Network Policies ***[13][13][10]<R-3:01:38 PM>![13][13][10]![13][13][10]! *** QOS ***[13][13][10]<R-3:01:39 PM>![13][13][10]![13][13][10]! *** RMON ***[13][13][10]<R-3:01:41 PM>![13][13][10]![13][13][10]! *** Interface ***[13][13][10]<R-3:01:45 PM>![13][13][10]![13][13][10]! *** Rate-Limit ***[13][13][10]<R-3:01:45 PM>![13][13][10]![13][13][10]! *** MLT (Phase 1) ***[13][13][10]![13][13][10]![13][13][10]! *** MAC-Based Security ***[13][13][10]![13][13][10]mac-security intrusion-timer 0[13][13][10]![13][13][10]! *** LACP ***[13][13][10]![13][13][10]![13][13][10]! *** ADAC ***[13][13][10]![13][13][10]![13][13][10]! *** STP (Phase 2) ***[13][13][10]![13][13][10]spanning-tree port-mode normal[13][13][10]interface FastEthernet ALL[13][13][10]spanning-tree port 1/1-46,1/48-50 learning fast [13][13][10]spanning-tree port 2/ALL learning fast [13][13][10]<R-3:01:45 PM>spanning-tree port 3/ALL learning fast [13][13][10]exit[13][13][10]![13][13][10]! *** VLAN Phase 2***[13][13][10]![13][13][10]vlan mgmt 2248[13][13][10]![13][13][10]! *** MLT (Phase 2) ***[13][13][10]![13][13][10]![13][13][10]! *** CORE (Phase 2) ***[13][13][10]![13][13][10]![13][13][10]! *** PoE ***[13][13][10]<R-3:01:47 PM>![13][13][10]<R-3:01:48 PM>poe poe-pd-detect-type unit 3 802dot3af[13][13][10]interface fastEthernet ALL[13][13][10]<R-3:01:49 PM>poe poe-shutdown port 3/1[13][13][10]<R-3:01:50 PM>poe poe-shutdown port 3/2[13][13][10]<R-3:01:50 PM>poe poe-shutdown port 3/3[13][13][10]<R-3:01:51 PM>poe poe-shutdown port 3/4[13][13][10]<R-3:01:51 PM>poe poe-shutdown port 3/5[13][13][10]<R-3:01:51 PM>poe poe-shutdown port 3/6[13][13][10]poe poe-shutdown port 3/7[13][13][10]poe poe-shutdown port 3/8[13][13][10]poe poe-shutdown port 3/9[13][13][10]poe poe-shutdown port 3/10[13][13][10]poe poe-priority port 3/11 critical[13][13][10]poe poe-priority port 3/12 critical[13][13][10]poe poe-shutdown port 3/13[13][13][10]poe poe-shutdown port 3/14[13][13][10]poe poe-priority port 3/15 critical[13][13][10]poe poe-priority port 3/16 critical[13][13][10]poe poe-priority port 3/17 critical[13][13][10]poe poe-shutdown port 3/18[13][13][10]poe poe-shutdown port 3/19[13][13][10]poe poe-shutdown port 3/20[13][13][10]poe poe-priority port 3/21 critical[13][13][10]poe poe-priority port 3/22 critical[13][13][10]poe poe-priority port 3/23 critical[13][13][10]poe poe-shutdown port 3/24[13][13][10]exit[13][13][10]![13][13][10]! *** RTC ***[13][13][10]![13][13][10]![13][13][10]! *** Avaya Energy Saver ***[13][13][10]![13][13][10]![13][13][10]! *** AUR ***[13][13][10]![13][13][10]![13][13][10]! *** AAUR ***[13][13][10]![13][13][10]![13][13][10]! *** L3 ***[13][13][10]![13][13][10]interface vlan 2248[13][13][10]no ip routing[13][13][10]<R-3:01:52 PM>exit[13][13][10][13][13][10]! --- ECMP ---[13][13][10][13][13][10][13][13][10]! No license for ECMP.[13][13][10]! Contact support@avaya.com to update Software license.[13][13][10]![13][13][10]! *** IPV6 ***[13][13][10]![13][13][10]![13][13][10]! *** NSNA ***[13][13][10]<R-3:01:52 PM>![13][13][10]![13][13][10]! *** VLACP ***[13][13][10]<R-3:01:52 PM>![13][13][10]![13][13][10]! *** Brouter Port ***[13][13][10]![13][13][10]![13][13][10]! *** DHCP Relay ***[13][13][10]<R-3:01:54 PM>![13][13][10]![13][13][10]! *** L3 Protocols ***[13][13][10]![13][13][10][13][13][10]! --- IP Directed Broadcast ---[13][13][10][13][13][10][13][13][10]! --- Proxy ARP ---[13][13][10][13][13][10][13][13][10]! --- UDP Broadcast Forwarding --- [13][13][10][13][13][10][13][13][10]! --- VRRP ---[13][13][10]<R-3:01:54 PM>[13][13][10][13][13][10]! --- Route Policies ---[13][13][10][13][13][10][13][13][10]! --- OSPF ---[13][13][10][13][13][10]router ospf[13][13][10]router-id 197.202.168.0[13][13][10]exit[13][13][10][13][13][10]! --- RIP ---[13][13][10][13][13][10]![13][13][10]! *** DHCP SNOOPING ***[13][13][10]<R-3:01:54 PM>![13][13][10]![13][13][10]! *** ARP INSPECTION ***[13][13][10]![13][13][10]![13][13][10]! *** IP SOURCE GUARD ***[13][13][10]<R-3:01:55 PM>![13][13][10]![13][13][10]! *** STACK MONITOR ***[13][13][10]![13][13][10]stack-monitor enable[13][13][10]stack-monitor stack-size 3[13][13][10]![13][13][10]! *** SLPP-guard ***[13][13][10]<R-3:01:55 PM>![13][13][10]<R-3:01:55 PM>m4800test#<W-3:01:55 PM>copy running-config tftp address 129.68.75.32 filename m4800test_config.cfg<R-3:01:55 PM>copy running-config tftp address 129.68.75.32 filename m4800vill3[08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08]$ng-config tftp address 129.68.75.32 filename m4800test_config.[08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08]$tftp address 129.68.75.32 filename m4800test_config.cfg

================================================================================

WFDRetVal=0. Waiting for: "copy running-config tftp address 129.68.75.32 filename m4800test_config.cfg"

WFDBuffer="copy running-config tftp address 129.68.75.32 filename m4800test[08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08]$ng-config tftp address 129.68.75.32 filename m4800test_config.[08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08][08] [08]$tftp address 129.68.75.32 filename m4800test_config.cfg"

================================================================================

<W-3:02:26 PM>[13]<R-3:02:26 PM>[13][13][10]% Generating ASCII Configuration [-][08][08][08][\][08][08][08][|][08][08][08][/]<R-3:02:26 PM>[08][08][08][-][08][08][08][\][08][08][08][|]<R-3:02:27 PM>[08][08][08][/]<R-3:02:28 PM>[08][08][08][-][08][08][08][\][08][08][08][|]<R-3:02:28 PM>[08][08][08][/]<R-3:02:40 PM>[08][08][08][-]<R-3:02:40 PM>[08][08][08][\]<R-3:02:43 PM>[08][08][08][|]<R-3:02:44 PM>[08][08][08][/][08][08][08][-][08][08][08][\]<R-3:02:44 PM>[08][08][08][|]<R-3:02:46 PM>[08][08][08][/]<R-3:02:47 PM>[08][08][08] [13][13][10]% Contacting TFTP host: 129.68.75.32[13][13][10]<R-3:02:47 PM>% Writing ASCII configuration file: m4800test_config.cfg [-][08][08][08][\][08][08][08][|][08][08][08][/][08][08][08][-][08][08][08][\][08][08][08][|][08][08][08][/][08][08][08][-][08][08][08][\][08][08][08][|][08][08][08] [13][13][10]% ACG configuration generation completed[13][13][10]<R-3:02:47 PM>m4800test#<W-3:02:47 PM>[13]<R-3:02:48 PM>[13][13][10]m4800test#<W-3:02:48 PM>disable<R-3:02:48 PM>disable<W-3:02:48 PM>[13]<R-3:02:48 PM>[13][13][10]m4800test><W-3:02:48 PM>[13]<R-3:02:49 PM>[13][13][10]m4800test><W-3:02:49 PM>terminal length 24<R-3:02:49 PM>terminal length 24<W-3:02:49 PM>[13]<R-3:02:49 PM>[13][13][10]m4800test><W-3:02:49 PM>exit[13]<R-3:02:49 PM>exit[13][13][10]<D 3:02:49 PM>

<HOSTNAME="m4800test">

================================================================================

WFMDRetVal=1 Waiting for: "Logout"

WFMDRetVal=2 Waiting for: "incorrect password"

WFMDBuffer="exit[13][13][10]"

================================================================================

bkyle

What command do you use to log out of this device? We are sending "exit".

mdeangel

Using Exit to log out of the device, however, the script never makes it that far since I have 'Stop on Error" enabled and it "errors" on the copy command.

mdeangel

Any ideas I can try to resolve this issue?

bkyle

If you back up from the cli on the device, how long does it take to send the file over?

mdeangel

Nearly instant. Under 2 seconds.

m4800test#copy running-config tftp address 10.68.75.32 filename tftptest_config.cfg

% Generating ASCII Configuration

% Contacting TFTP host: 10.68.75.32

% Writing ASCII configuration file: tftptest_config.cfg

% ACG configuration generation completed

mdeangel

I have tried setting up a Variation using the config header text section. I used "% Generating ASCII Configuration" as the new config header text. This didn't resolve the issue though.

mdeangel