Comments
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This may not be related, but we just had an issue where a few of our custom fields that had search enabled were unexpectedly turned off.
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This was a lot at once, but to try and answer some of your questions: 1. Are you actually using runbooks with service requests? We have only used these to add an approval to incidents for the time being. Working on seeing what else we can do with them, our company only has one line of service desk with other teams for…
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You might be able to set up two automations: Sets the "Due at" field to 30 days when the ticket gets created. Would probably need to use keyword in the condition for this to target that specific catalog item. 2. Uses a time based condition based on that due date field. Also add another condition to check if the ticket is…
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Here's another thread where I gave someone examples of what I've done. I have a very similar example to what you mentioned, an offboarding ticket spawning another ticket with certain fields.
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You can currently do this (to an extent) with API, but I agree that this would be much easier.
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I am not either, but it has been easier to figure out once I got one working. The only resources I've used is those two pages, looking through this forum, and a little bit of help from a developer on formatting in the beginning. Not much anywhere else. I've also been using XML and not JSON. Here's some examples of ones I…
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I haven't tried it with tasks specifically, but you can create, update, or delete tasks using Process Integrations with API. https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/integrations-processintegration.htm https://apidoc.samanage.com/#tag/Task
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Interesting, thank you for the info!
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Good luck, definitely update me if you can get this working. Was looking to possibly replace the email notification on closed tickets as well.
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I tried to get this working, no luck either. Might be worth it to put in a support request as I think this is not working properly.
