andy_h

I believe Web Help Desk will add support for 2012 server in the upcoming version 12.0.

How could no one have commented on this yet? I think I know of a way to get out, by asking each guard one question. First you ask either guard a question everyone knows the answer to: (ie. does 2+2 equal 4) Depending on his answer, you can determine who the liar is, and who the truth teller is. The second question would…

QoE and IVIM are only installed when NPM is installed. Those versions have the equivalent requirements as NPM 11.5.x would have. So in short, yes they would support that OS / SQL version. TLDR: yes

I would look to increase your SSH/Telnet timeouts for both the connection and the prompt. You can find these in the web console in any NCM 7.1 and above under Settings->NCM Settings->Protocol Settings. By default the connection timeout is 45 seconds and the prompt timeout is 15 seconds. The connection timeout always has to…

I followed superfly99's suggestion: I was able to get IE to show the date correctly for UK region settings, by changing the setting in control panels. I was also able to get Firefox 17.0.1 to show the correct settings after I adjusted the language setting. However, I was not able to get the latest version of Google Chrome…

Yes, I believe that is what is run from the command line. Were you intending to backup the config of the device in a different way?

I am not sure that this job is capable of creating those folders. It appears that it is only able to use the variables in the filename itself. I have tried to get it to generate a new folder by using \${sysname}\.... however this does not appear to work. Sorry I'm not sure what else to suggest. You might want to open a…

That makes it more difficult to match. But if these devices have a specific number of characters (or a specific character subset, like hex) that might make it a bit easier to create a specific regex to match this. Otherwise you would likely have to resort to a regex like: key.* Which would match just about anytime the word…

I'd recommend opening a ticket with support. It is most likely an environmental issue with Windows Administrator account being used to schedule the jobs, but it could be something trickier. You shouldn't see those syslog job in the NCM scheduled jobs.

Tested on a PA500 and a 3050 device and both are working with this template. Thanks.

I believe this tool is deprecated. This version I believe will only work with IPAM 4.0 and 4.1. If you have IPAM 4.2 or later, you should try the updated version of this tool found here: IPAM 4.3 Tool - Importing large number of subnets.

Could you post some more information about your environment? Such as server OS, SQL version, and whether or not you're using any other products like NPM? The error message you're receiving would seem to indicate that a particular service isn't running. You might also try re-running the configuration wizard. 

Just confirmed in my own environment that the latest version of Serv-U 15.0.1 does currently use an OpenSSL 0.9.8.24. You can confirm this in your Serv-U installation directory. Specifically the two file versions to check are: * SSLEAY32.DLL * LIBEAY32.DLL Hence Serv-U is not currently effected by this HeartBleed bug…

John, You can ignore these two lines with the following ignore rules: ^: ^! This will ignore all lines that begin with either : or !.

Have you tried any of the 5 ProCurve templates listed here on thwack in the content exchange? None specify use in the 4000M model, but one of them might work anyway.

In addition to a copy of the configs being stored in the SQL database, another flat file copy is also stored in the Config-Archive folder. You can customize this path, but by default its location is c:\Program Files (x86)\SolarWinds\Orion\NCM\Config-Archive\ (if this is a fresh NCM 7.x install) or C:\Program Files…

I'd recommend opening a ticket with support for this issue.

The comparison criteria is a global setting. There is currently no way to have specific ignore criteria only apply to specific devices. Perhaps if you can post some examples of the changing lines in the config, we might be able to create a very specific regex that will only match that specific portion of the config.

Jeff, Try changing the Device connection template from Auto Determine, to the specific template that should be used for that device (Cisco ASA for example if this is an ASA device). If you are noticing blank lines being marked as added or removed while comparing running and startups, this might be due to the way in which…

How long does it take from the time you issue the "show configuration" and first see the Generating Configuration.... until you actually see any of the config file itself? Also how many of these Generating Configuration.... lines do you see at the top of the configs stored by NCM?

NCM 7.1.1 and before require a Windows Administrator account in order to call the NCM jobs to run. These don't have to be AD accounts, but these accounts must have Windows Administrator rights on the NCM server in order to run the job at the scheduled time. NCM 7.2 and above removed this requirement, as such NCM jobs in…

Have you tried refreshing the Node List in the NCM console application? You can do so in the file menu by going to Nodes->Refresh Node List. I just tried changing a node name in mine, and it didn't update the name until after I refreshed the list.

Try creating two ignore rules under the comparison criteria: ^! and ^Startup.* These two rules should ignore all lines that being with "!" or the word "Startup". That should ignore these. You might want to download a fresh running or startup after you enable these changes to update the running vs startup graph on the…

Jon, Yes it can. Open the NCM application, and go to Schedule -> Create new job. Select Generate a Policy Report. From here you can specify in the job details under the "Policy Report" tab to "Send Notifications only when Policy Violations are present". You can then choose which policy to report on, and choose to email the…

I believe you might have downloaded the old version of this utility found on AddIps.zip There is an updated version of this tool at: IPAM 4.3 Tool - Importing large number of subnets. The previous version posted for IPAM 4.1 might not work correctly with IPAM 4.2 and 4.3. This newer version should work with 4.2 and above.…

Well I don't know that is supports an if then else based upon CLI output exactly. However I believe the end result can be acheived via the NCM Policy Reporter. You could create a policy that has a rule that checks specifically for some specific lines in the configs. And if those lines are not found you can create a…

This is apparently a Cisco specific feature. I would recommend creating a feature request http://thwack.solarwinds.com/community/feature-request_tht

Have you tried using the NCM application instead to do this? Does it work there? Also what version of NCM do you have installed? And do you have any other components like NPM installed?

Anytime I've seen this, it's always a Windows permission issue with the UNC path. Sure fire way to test this, is to set the group EVERYONE to have full access to that path and then check to see if NCM will validate. I realize that might be a bit overkill, it probably needs either NETWORK SERVICE or SYSTEM to have…

When writing the policy to match this, you may have to use \n character to indicate a new line. This is because the policy reporter does not understand when a new line occurs, and can be very nit-picky about spacing and new lines when it comes to matching. The expression might look something like this: banner login…