Comments
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I got it wrong as well...
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To me, going to: Setup>Tickets>Tasks>{click on individual task}>History tab - would be more work than browsing the task related tickets in the Tickets Menu, especially if you save the Query as the {individual task}. You get more of a detailed view of the tasks themselves too.
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...And then there's this. Security Kung Fu: The Security Threats From Within
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This is the info I found that helped me: Default notifications are set in one of two places. For tickets that are NOT in a tech group, go to Setup > Tickets > Options > Default Setting for E-Mail Recipients (No Tech Group). For tickets that are in a tech group go to Setup > Techs > Tech Groups > [select tech group from…
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You should be able to do an Advanced search under 'Tickets' and pull up all the tickets regarding your Tasks. You can also Save that Query and Share it.
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The source may be the same but questions are different young grasshopper.
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I recieved this also.
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I think today's question should be re-worded. I got it wrong but I don't agree with what the answer was.
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Putting in your user name for 'confirmation' does not work either.
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Pretty sure you DON'T include the " / " in the answer - as I got it wrong by doing so....
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I saw 0 problems with today's question/answer.
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What do you need a hint 4?0?0?0!0?0?
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I did the exact same thing as ">RandyBrown
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Sorry - just trying to help you out
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I'm trying to discover our Virtual Machines and I am only able to discover 2 of them. After making sure the steps above are done, why would this be happening?
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I've cleared all the cache - problem still exists
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A ticket mark "Resolved" will stay in your ticket view until you or the client "Close" the ticket. Note: You can turn this off my navigating to Setup -> Tickets -> Status Types -> Choosing "Resolved" Status Type -> Uncheck the "Include in My/Group Tickets Filter" option. You can also choose to set the amount of time to…
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Alright - I've answered my own question. I've also found a bug: The word "Startup" or Start up" can not be included in the Subject line when creating a ticket. You will get this error otherwise.
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Any Solarwinds Helpdesk Pros that could help out with this?
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I was running into the same problem as you and this is what I found to fix my issue: If your machine is running a 64-bit version of Windows, copy CustomURL.exe to c:\windows\sysWOW64\CustomURL.exe
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The release notes for 12.0, can be found here: 12.0.0 (5/21/13) - Help Desk Software by Web Help Desk and for 12.0.1, they are here: 12.0.1 (7/23/13) - Help Desk Software by Web Help Desk
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I am curious to see what the answer is to this thread as well. We only have half of our computers discovered.
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Re-installed IIS and Orion - fixed this.