aandersen

I got it wrong as well...

To me, going to: Setup>Tickets>Tasks>{click on individual task}>History tab - would be more work than browsing the task related tickets in the Tickets Menu, especially if you save the Query as the {individual task}. You get more of a detailed view of the tasks themselves too.

...And then there's this. Security Kung Fu: The Security Threats From Within

This is the info I found that helped me: Default notifications are set in one of two places. For tickets that are NOT in a tech group, go to Setup > Tickets > Options > Default Setting for E-Mail Recipients (No Tech Group). For tickets that are in a tech group go to Setup > Techs > Tech Groups > [select tech group from…

You should be able to do an Advanced search under 'Tickets' and pull up all the tickets regarding your Tasks. You can also Save that Query and Share it.

The source may be the same but questions are different young grasshopper.

I recieved this also.

I think today's question should be re-worded. I got it wrong but I don't agree with what the answer was.

Putting in your user name for 'confirmation' does not work either.

Pretty sure you DON'T include the " / " in the answer - as I got it wrong by doing so....

I saw 0 problems with today's question/answer.

What do you need a hint 4?0?0?0!0?0?

I did the exact same thing as ">RandyBrown

Sorry - just trying to help you out

I'm trying to discover our Virtual Machines and I am only able to discover 2 of them. After making sure the steps above are done, why would this be happening?

I've cleared all the cache - problem still exists

A ticket mark "Resolved" will stay in your ticket view until you or the client "Close" the ticket. Note: You can turn this off my navigating to Setup -> Tickets -> Status Types -> Choosing "Resolved" Status Type -> Uncheck the "Include in My/Group Tickets Filter" option. You can also choose to set the amount of time to…

Alright - I've answered my own question. I've also found a bug: The word "Startup" or Start up" can not be included in the Subject line when creating a ticket. You will get this error otherwise.

Any Solarwinds Helpdesk Pros that could help out with this?

I was running into the same problem as you and this is what I found to fix my issue: If your machine is running a 64-bit version of Windows, copy CustomURL.exe to c:\windows\sysWOW64\CustomURL.exe

The release notes for 12.0, can be found here: 12.0.0 (5/21/13) - Help Desk Software by Web Help Desk and for 12.0.1, they are here: 12.0.1 (7/23/13) - Help Desk Software by Web Help Desk

I am curious to see what the answer is to this thread as well. We only have half of our computers discovered.

Re-installed IIS and Orion - fixed this.