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Hello, Do we have mid server option in solarwinds app ?. Since we have solarwinds app in azure network(Private network). Thank you, Satish

LadaVarga​, Thank you for your response Laga. Do you have some time ?. We will get into webex and I will show you the configuration. The Main issue is It is creating 60 to 70 Duplicate tickets when it is acknowledged by Solarwinds. Please help me to fix this issue. Thank you, Satish

Hi LadaVarga​, Can we update the transform map in solarwinds app in ServiceNow ? Thank you, Satish

Hi abhishek2609​, I have installed the app and it creating incidents successfully from solarwinds. but it is not resolving the incidents when incident is acknolwedged by solarwinds and it is creating incidents for the same alert. can you please help me how to fix it ?. Thank you, Satish

Hi LadaVarga​, I have installed the app in ServiceNow instance. When solarwinds sends alert to ServiceNow, It is creating Incident, But when it is acknowledged by Solarwinds, it is not getting closed. it is creating duplicate tickets and I shouldn't change any transform map that comes with the app. Please tell me how to…

LadaVarga​ I am waiting for your reply. any ETA for approval from ServiceNow ?. Thank you, Satish

Hi LadaVarga​, Do you know by which date it can be approved and available in ServiceNow store to download and install ?. In My Project, I have a requirement to integrate ServiceNow with Solarwinds ?. Thank you, Satish

abhishek2609​ Have you upgraded your instance Jakarta ?. Is solarwinds app supporting well ?. Integration working fine ?. Thank you, Satish

Hi Lada LadaVarga​ Is Solarwinds App in servicenow store compatible with Jakarta version of ServiceNow ?. Can you please reply so that we will plan to integrate with Solawinds in another manner if Solarwinds app is not comptaible with Jakarta version of ServiceNow?. Thank you, Satish