Wardini

Hi Braian, You will need to select the device type to Foundry.Switch.General. I can't say that this will definitely work with your device but it's the only Foundry based script we have at the moment so it's your best bet. Assuming the script logs in OK you will then want to set up a Device.CLI.Send commands general…

Hi, The issue is occurring because your 'Outlet Control/Configuration' menu is too long and has a 'more prompt' in it, '<R-14:11:17>[13] Press <ENTER> to continue... '. Because of the way the script works this then means when it tries to work out what menu it is at the menu title is no longer in the buffer and so an error…

Can you create a device capture file. 'File|Enable capture mode' in the CatTools menu and then run the activity against the device in question. In the debug folder in the main CatTools folder you will then have a debug log detailing the interaction between CatTools and the device. **** out any sensitive info and post them…

Hi, Could you post a PuTTY capture of logging into the device and going into enable/privilege mode if it has one. This will let me see what the issue is and perhaps make some suggestions. Make sure you *** out any sensitive information. Kind regards, Wardini

The backup by default issues the show command. If there is a different command that will show the config including VDOMs for the device then you could specify this as an alternate command on the options tab for the activity. I have also been looking at whether the Device.Backup.TFTP activity may be changed to work for…

Hi, You should be able to issue the session command from your Router to connect to the CUE using the 'Connecting via a session' functionality in CatTools. The following on-line help page should help you with setting up the devices in CatTools: http://www.kiwisyslog.com/help/cattools/dev_connectingviaasession.htm Please…

The script will probably try to enter enable mode, it will also issue a term len 0 command. If you still have problems post a debug log. (ensure to **** out any sensitive data) A debug log file records the communication between CatTools and the device you are having trouble with. You can create a debug log file as follows…

Hi, What device type are you using in CatTools? Can you give examples of the lines you want to ignore please? Kind regards, Wardini

Hi, It is possible to import device data but it needs to be in a tab delimited file format with the correct header line. The link below to the help file explains the details for this. http://www.kiwisyslog.com/help/cattools/mnu_filedbimportdevicefrmtab.htm Kind regards, Wardini

Hi Danny, Thanks for the infolog. The script should send a cr if it doesn't get a prompt but because you have connected via a session the buffer contains the session connection response which is preventing this from happening. I have attached an updated script to try and resolve this. Backup your existing script first then…

Hi Danny, It looks like the script should send a cr if no response is gained. Could you also post the relevant section of the infolog for this please. thanks, Wardini

Hi Danny, Have you looked at this thwack post; regards, Wardini

Hi Mark, I don't know if you've seen it but there is a KB article covering the most common reasons for not getting e-mails. You can find it at the link below; http://www.kiwisyslog.com/kb/info:-what-to-check-if-you-are-not-getting-e_mail-messages/ If you still have problems after trying the various steps suggested please…

Hi, Thanks for the logs, it always makes it much easier to figure out what's going on. It looks like the script is picking up the 'press any key to continue' and sending a CR so that's fine. I think the problem is that your device is prompting with 'please enter login name:' while CatTools is expecting 'Username'. You…

You can use the Device.CLI.Send commands activity to issue the relevant commands to show the vlans. If you wanted to identify devices with more than 4 vlans you would need to write your own custom script to parse the data returned. www.kiwisyslog.com/.../act_devclisendcmd_runextscrpt.htm

Hi Ron, The Device.Backup.Running Config activity works by issuing a command to generate the config to the terminal which we then capture and compare. It isn't designed to copy files via TFTP. In 3.4 we added an activity Device.Backup.TFTP for several Cisco devices, it may be possible to extend this to work for you custom…

Hi Larry, Generally speaking the fields on the prompts tab should be left blank, so please clear them at this stage. If you run a Device.ConnectivityTest.Login activity against the device does it login OK? If not can you send me the debug log for this and the relevant section of the infolog. If it does log in OK can you…

Hi John, If you didn't go the support route can you create a device capture for me I will look into the file to see if I can spot the problem. A device capture file records the communication between CatTools and the device you are having trouble with. You can create a device capture file as follows : # Use the CatTools…

Does you device have double authentication. i.e. Once you've logged in via SSH you are then asked for login/password again? If so have you set these values in the appropriate field for CatTools? From the debug it looks like when the Password: prompt appears nothing is sent, which suggests maybe the VTY password prompt is…

Hi Westie, You can use the Device.CLI.Send commands activity to send the command to your devices and can select to receive the output from this e-mailed to you. If the output from this is not how you want it then to get it into a tabular format you would need to write your own custom script. Please see the link below for…

Hi Ryan, On the device set up on the passwords tab put them in the AAA Username and AAA Passwords fields. Also ensure you ticked the 'initial login requires username and password tab'.

Hi, We had a query about this type of device a number of months back. It appeared from what the customer was telling us that there was no way to get into a CLI mode on the device and so it would require a whole new script to be written. Can you confirm that the device has no CLI? Kind regards, Wardini

Hi, I am not familiar with these devices. Could you post a PuTTY capture of you logging in and doing the TFTP manually (*** out anything sensitive) and it may give me some pointers as to how to proceed. Thanks, Wardini

Hi Hooplaaa, That does indeed seem odd. What devices is this for? And What device script are you using for those devices? Regards, Wardini

Hi, I have made a slight change to the brocade script to see if it will cater for this. Please make a backup of your existing script first then copy the one attached into your scripts folder and try again. Please let me know how you get on. Kind regards, Wardini

The script can't determine the hostname for the device. From the debug it looks like there may not be one as I'm only seeing a '#' rather than 'someHostname#'. Can you send a PuTTY capture of login into the device so I can confirm this? Or alternatively try giving the device a 'hostname'if if this is possible.

Hi, Are you using the Cisco.Terminal.Server device type for the Digi device and then telling CatTools to connect via this as per the link below? http://www.kiwisyslog.com/help/cattools/dev_specificinfociscotermserv.htm Regards, Wardini

Hi Russ, Thanks for letting us know this. I have a couple of questions. 1) Which script are using ie. Cisco.Switch.IOS etc.? 2) When you issue the command manually how long does it take to complete? 3) Can you create a device capture for me I will look into the file to see if I can spot the problem. A device capture file…

Hi, From the debug it looks like nothing except a carriage return is being sent for the password; Password: <W-3:44:09 PM>[13] On the Passwords tab for the device can you try putting the password in the 'Password box' below the 'Username box' to see if this resolves the issue. Please let me know how you get on. Kind…

Hi Ludemon, Were you seeing this issue with one particular device type/script type. ie was it just on Cisco IOS for example? Do the same devices always cause the issue? Is there any addtitonal information you can give me to help pinpoint the issue please? Regards, Wardini