SteveSW

Okay, send me your session information and I'll take a look. What time it good for you?

Are you by chance running the tool from an environment where you are using impersonated credentials? When the tool accesses your server it does so impersonated using the credentials you provide. For security purposes most OS and software prevents more than one level of impersonation. --HTH Steve

It sounds like you were looking under your own profile's AppData for a SolarWinds folder with the log. That is not the correct location. You want to look in the All Users profile. For a Windows 7 system that would be here: C:\ProgramData\SolarWinds\EventLogConsolidator\EventLogConsolidator.log --HTH Steve

Gabor, We attempted to reproduce your issue and were unable to. I can tell you that the Event Log Consolidator will only communicate inside the same domain as the host machine is on. I know you tried it both inside and outside the domain. Also, the credentials should have administrative rights. We are currently putting…

Are you remoting into the machine that is hosting the tool? What happens if you run the tool live, ie: not remoted into the system hosting the free tool? -- Steve

Actually, Your APM alerts DO have the same supression issue as your custom poller alerts. The supression does not know about the result set of the trigger criteria but it DOES know the net object type of the alert and filters on that. Here is what is going on under the hood for an APM supression versus a custom poller…

The supression criteria is for filtering out things that are unrelated to the triggered set. The supression purposly has no knowledge of the result set of the trigger criteria. So what you had setup was supressing when ANY node was unmanaged. The correct way to do what you want is to add that condition to the TRIGGER…

Brian, Excellent investigation. I am going to pass this around to the various product leads here and see if we can get a dialog going with Cisco about this. Thanks. -- Steve

Bsulli, I recommend opening a support ticket and referencing this thread in the ticket. -- Steve

Yes, Currently VoIP does not support Avaya but you can do general monitoring of an SNMP enabled Avaya device and by using the Orion custom poller will be able to collect QOS metrics. You can test this out for your setup using an evaluation version of Orion and/or VoIP.

Glad to hear that. Thanks for the feedback.

Codec Default Request Size (Packet Payload) (s) Default Interval Between Packets (t) Default Number of Packets (n) Frequency of Probe Operations (f) G.711 mu-Law (g711ulaw) 160 + 12 RTP bytes 20 ms 1000 Once every 1 minute G.711 A-Law (g711alaw) 160 + 12 RTP bytes 20 ms 1000 Once every 1 minute G.729A (g729a) 20 + 12 RTP…

Glad to hear it. Thanks for bringing these issues to our attention. --Steve

The file won't exist until after you run and then close WorkSpace Studio.

The "Object reference not set to an instance of an object" error usually occurs when an alert definition generates invalid SQL. This usually happens when an alert definition doesn't have a link to the Node triggering the alert. This usually happens on Application Monitor or Custom Poller alerts that trigger based upon…

As an update to this thread, the new 2.0 version of VoIP Monitor will not need to reconfigure periodically. It will only need the rw community at the time the configuration is being made. Once configured VoIP Monitor will not use the rw community string unless the device is rebooted and the configuration needs to be…

What version of the Toolset are you running. Toolset 10.6 supports Firefox for the integration menus.

For those modifying the SwToolset.MenuOptions file to customize your Orion/Toolset integration menu the file you will want to edit now is at: <LocalApplicationData>\SolarWinds\ToolsetIntegrationTray\Menu.xmlWhere <LocalApplicationData> = <ProfileFolder>\Local Settings\ Application DataThis is for the current method of…

The service pack went from QA to support so if you open a ticket with support you can get the service pack this week until then you can schedule a task to restart your VoIP monitor service at night. This should reclaim the memory that is being leaked before it gets large enough to be a problem.

fribert, Wow! Good find. This is an issue I have added into our bug system. I've tracked down the issue and it appears to be a problem with fields that have a parser type of 'Traffic' but that are not tracking deltas between previous and current value. This is going to mostly be for collisions, errors, deferred…

What appears to be causing this issue is that the device's SNMP agent is busy. The load on the device and the load on it's SNMP agent are not really related. Most devices run management communication (such as SNMP) at a lower priority. Currently in VoIP we don't provide a way for the user to set the SNMP retries and…

Can you PM me your MainSettings.xml file? It should be located in your local settings folder. It might look something like: C:\Documents and Settings\<profile name>\Local Settings\Application Data\SolarWinds\Dashboard\mainSettings.xml. Also, trying changing the name of the MainSettings.xml file so the WorkSpace Studio can…

Honestly its just a matter of feature prioritization. This is the kind of feedback we need to hear to better prioritize the next feature set. Haley can speak better to what is on the roadmap.

Understood. We've given a HotFix to support. This HotFix addresses both the Switch Port Mapper and Route Viewer performance decreases in Toolset 10.5. You must be using Toolset 10.5 to use this HotFix. To get the HotFix please contact SolarWinds technical support. --Steve

It is designed to only return the first record in the dataset. You should use the where clause to filter to the object you want. If you are interested in the number of records you would get you can get the count(*).

There seems to be some confusion on this issue. Only advanced alerts allow you to access the custom properties and build variables dynamically. Basic alerts, syslog, and traps each have their own finite set of variables that are supported. To answer the original question, you can not access the custom property values from…

Correct, due to some COM usage NetPerfMonService.exe won't span more than one physical processor so there is certainly room for performance enhancement. However, the multiple collection threads that NetPerfMonService.exe has allows the processor it has access to to continue processing data while it is waiting on devices to…

brian_devall, It would not be quick but if there was a situation important enough you could install an Eval version of the Engineer's Toolset on a target machine and run the Workspace Studio as a TFTP Wan Killer listener. Then you couldsend traffic from your Toolset machine to your eval Toolset machine. You do bring up a…

Netflow Realtime currently does not support Netflow v9.

If you want a differential do not set the custom poller to type "Rate" set it to type "Counter". This will track both the average rate and the differential between the current value and the previous value.