Solaiy ✭✭✭✭✭

Hello All, Is this feature request implemented by SolarWinds..? Do we have any current solution available for this field mapping in ServiceNow-SolarWinds Integration..? Regards, Solaiy

Got that..! Thanks for the suggestion. Let me give it a try. 

Hello, I'm trying to execute this, but in my case, the alert action executes internally on SolarWinds server itself, instead of doing it on remote machine. Any idea on why..? Tried with below command on external path: C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe -Command "C:\C-drive-temp-file-cleanup.ps1…

Hello @"bobmarley" , Thanks for your suggestions. I have tried your inputs with certain variables for caption, but it isn't executing it on remote machines, instead as I said earlier, it executes the respective powershell internally on own poller. Not sure why. -Solaiy

Hello @monitoringlife, Yes. Both ports are opened. The servers are in same subnets. So port shouldn't be an issue. 

@"stevenstadel"@"adam.beedell" Sorry for the late reply here. Think this uptime UTC is working. But still I need to do some deep dive testing on all metrics for a particular machine. I'll keep you posted on this. Thanks much..! -Solaiy.

Hello @"Seashore", Great to see your immediate response. Thanks much for it..! Specifying each service name is not going to work in our case. We have too many servers & too many instances under it. I think, we need to create a power shell script. SQL service name & it's current status is more than enough at this moment.…

Hello @"stevenstadel" Thanks much for your reply & the script. But it's kind of complex here. If we are polling for LastSystemUptimePollUTC, it will check for the polling information or heartbeat or boot time kind of, if I'm not wrong. But here, everything is perfect, even the heart beat of the server is perfect. But the…

Hello @"stevenstadel" Thanks for the response. But the problem I'm facing is, node is absolutely behaving well & so the agent as well. But the agent isn't collecting any metrics for CPU or Memory. I think, we may need to go via some scripts which will fetch details directly from DB. -SOSP

@"mesverrum" This is much awesome stuff to figure out the top process. Thanks much..!! Just a quick question here, to jump back to previous time in minutes, where do we need to edit the same..? Kindly clarify please. "then you can enter the amount of minutes you want to have it jump back in time" - where this needs to be…

@"[Deleted User]" Mate, can you please help me out on how to configure this top process stuff..? I'm trying to do it, but it isn't working as expected. @"mesverrum" Thanks for coming out with this idea..!

Hello @"Lewis-H" , I agree with you. But, here my concern is with respect to Linux/Unix flavors OS. Regards, Solaiy.

@"dharmbodh", Even we too dealing with the same payloads. May be you can try from ServiceNow with a help of custom business rule. As far as I know, these are the messages you will get like "Orion alert has been re-activated", "Orion alert has been resolved" kind of stuffs on work-notes. Regards, Solaiy.

@"dharmbodh", It's exactly the same error as I mentioned earlier. If you could follow my guidance on my previous post you can crack this. 1. Check the first Business rule that runs when an INC is generated from SolarWinds. 2. If that rule runs before/after the insert/update, make it to opposite & test the integration…

Hello, Has anyone found a non-reboot solution for this error..? We are facing this in our infra & it's so weird. I tried few trouble-shooting, but nothing helps. Can anyone please help me to fix this..? Regards, Solai.

@"olgadeg" All the very best mate..!

@"dharmbodh", In this case, the problem is with ServiceNow Business rules. This particular error states that, the new generated INC is not syncing to the ServiceNow Backend DB, that's the reason it's not reflecting back to SolarWinds portal & you keep getting this error. To be precise, just check the first Business rule…

Hello, You need to check the choice values for "Close" option on ServiceNow Incident table & input the same under SolarWinds Alert Integration-->Configuration-->Properties-->Closing states. (By this you are feeding the Close state value/information to SolarWinds). This index values, plays a major role in re-activating the…

Hello, So, you are referring to add VIP's with the help of WMI or SNMP..? Am I right..? We are facing the same issue & I'm in need to monitor the shared volumes using Cluster VIP's. But unable to deploy agent as said so. Kindly Suggest. Regards, Solaiy.

@"sturdyerde" , Thanks for the suggestions provided mate. Attempted SCP SAM yesterday & successfully cleared it.. CHEERS..!! Regards, Solaiy.

Hi @"dharmbodh" , Yes. I have managed to resolve this integration issue. On my case, the error was at ServiceNow end. If you could post some sample snap-shots of the error you are facing, we have can a look at it. Thanks..! Regards, Solaiy.

Hi @"ray_omp", Just go with default values at first. Both Snow API & SolarWinds are purely intended towards default values. I mean the index values on the ServiceNow. Also, you need to update the index values on Snow as in SolarWinds. Regards, Solaiy.

Hello @"sturdyerde" , I know that you will come up with more or less a solution for any topic.. I'm checking on the above mentioned options. Will update you once I'm done with this thread. Thanks much..!! Regards, Solaiy.

Hi @"shiv17994", Eventhough, you have defined as per your screen-shot, you need to check this index values as well. This index values, plays a major role in re-activating the old incidents. You need to check the choice index values for "Close" option on ServiceNow Incident table & input the same under SolarWinds Alert…

Hello @"cahunt" , Thanks much for the idea. I have combined my character output & static output. Now I could see the application status is UP. Regards, Solaiy

Hello @"sturdyerde" , Congrats on passing your SAM certification. I'm about to take this in upcoming days. Just thought of checking about this. Is the SAM SCP certification is specific to New Version of SAM (V2020.2) or in General SAM..? Regards, Solaiy.

Thanks @"devrajs" for your quick response. It would be really helpful, if you keep us updated here in Thwack. I too have opened an support case for the same issues you have been facing. I'll update too if I get any solution. Regards, Solaiy.

Hi @"mesverrum" , Just to update you on this thread. The issues has been fixed. Moreover it wasn't any error from SolarWinds end, it was due to the business rule configuration on ServiceNow end. It's been rectified now. Thanks much..! Regards, Solaiy.

@"wilsonics" Thanks for your quick response mate..! I'll try to figure this out on my environment. Regards, Solaiy

@"jblankjblank" Thanks much for immediate attention. Much helpful..!! Cheers..! Regards, Solaiy.