ShamChauthani

 Looking at the log the following command copy nvram t192.168.1.88/27061.config seems to be copying the config from the nvram to the tftp site. Is that correct or I am reading this incorrectly. In case of upload I would imagine that you would want to do something like copy t192.168.1.88/27061.config nvram Also in the…

Here are the steps I would suggest to diagnose the problem. Create a simple perl script that simply outputs Message: This is from the script Statistic: 145 and exit code of 1 Then on the Orion server execute the perl script from command prompt, ensure that you are getting the output expected. If not check and make sure…

The current configuration you are using seems to try and issue commands like "show running" etc on this menu based device. To perform indirect config transfer, you will need to create the DownloadConfigIndirect node in your device config file. Something along the lines of what jodros did (<Command…

We need your help to diagnose this problem. Could you please download the attached tool and follow the instructions below and then send me the generated file (through private message). Please make sure that APM is reporting this problem when you run this tool and run it against the server that is reporting this issue. This…

 Dave (savell), I would request you to open a ticket with support for this issue. Is anyone else seeing this problem? Or others that have reported this as fixed are still up and running? Thanks

The problem in this case seems to be with the Prompt Detection. Here is an excerpt of the session trace that is causing the problem =================================================== Process Line = <changeto system> Pushing back: <changeto system> mPrompt is : <FWSM-Ecomm/admin# > --> --> Echo not detected yet. push back…

 Cirrus provides Session Traces to debug these sort of issues. To turn on session tracing log into the win32 console Click on File > Settings > Session Tracing Check the box to collect Session traces Now when you perform the download operation, Cirrus will generate a session trace. This trace will allow us to see the…

There is a possibility that this issue may be related to Authenticode signature verification. We digitally sign all our binaries and .NET does a verification of the signed binaries during startup. In some environments with security locked down tightly sometimes .NET applications take a while to load because the signature…

Yes you are absolutely right. The issue is with entering into the system mode. based on the session trace here is the SSH interaction SSH session begins after successful login FWSM-Ecomm/admin> - Prompt is recd We send in changeto system command. Response from the machine is ^ ERROR: % Invalid input detected at '^' marker.…

SSH Interactive login capability was added for the SSH sessions that Cirrus establishes with the devices. The users should not have to do anything as Cirrus will detect the interactive login mode on the device and send username and password to the device. Until now Cirrus would only pass the credentials to the device…

 Thanks for uplading the database. From looking at the DB it seems that a full config download has not been performed. This can cause incorrect information to be displayed on the website. The website uses configuration cache in order to display the information quickly. This cache is updated when the configurations are…

You can install Orion and Cirrus on different machines or the same machine per your requirements. There is an Orion-NCM Integration piece that will need to be installed on the Orion machine that will enable Orion to communicate with the Cirrus server and present the NCM data inside the Orion application.

Can you run the Orion NCM Configuration wizard and choose to configure the services? You should get a ConfigurationWizard.log file in your install directory. Please post that.

Based on the latest Session trace it seems that Show running is not a valid command to display the configuration information on this device. ERROR: % Invalid input detected at '^' marker Could you please check the documentation to find the appropriate command and update the template for DownloadConfig node.

This is the device template. To create a session trace you will need to enable the trace logging from the settings window. If you click on the File menu and then click on Settings. In left column second from the last item is Session Tracing. In the right column check "Turn on session tracing" option. Then attempt another…

 In the RC we added the capability for SSH based interactive login. Looking at the session traces, it seems that the device you are connected to is requesting an interactive login. If RC is not working for you, please post the session trace from that so we can diagnose what could be going on here.

When you run the script with the -debug flag do you see the IE window pop up? What pages do you see on there? Also what URL are you using to test the website?

 As Chris mentioned above this is a bug that we are working on fixing. We hope to have this fixed soon.

 Could you please post your session trace. Also please specify which version of Cirrus you are currently using. Thanks

You received correct information. Information Service is critical component for several Solarwinds products. If you disable the Information Service most modules will not work correctly including NCM. NCM 5.5 supports 2008 and 64 bit platform so there should be no issues with running these components on your box.

Christina, At this point your best bet is to open a support case so they can check logs and give you an idea of what the issue might be. Sham

We are still investigating this as part of our upcoming 5.0 release. Have you signed up for the beta yet, if not we would love for you to get the beta and try the new version to see if it resolves this issue.

Try running the download job again. This will cause all configs to be updated and the config cache to be refreshed with updated comparisons (based on the new exclusion list). Because these graphs are based on cached information from config comparison when the configs are downloaded. So you need to download configs for all…

 Here is another change that you may want to try <Command Name="DownloadConfig" Value="${EnterConfigMode}${CRLF}Show ${ConfigType}${CRLF}${ExitConfigMode}"/> Also in case this does not work, could you please post the session trace. Thanks

That is certainly an interesting take on the security issue. I will be honest I had not considered that angle. So what you are suggesting is that we should keep the AD authentication functionality but rather then letting windows/browser automatically authenticate the logged in user, require the user to type in their…

Let's clarify there are two web interfaces in NCM. Orion NCM Standalone Website and Orion NCM Integration Website (integration with NPM). If you are using the NCM Standalone website then you should be able to see the nodes regardless of whether they were in NPM or not. However if you are accessing NCM through the NPM…

 Just to make sure this is not a cached image issue with the graph. Could you please hit CTRL-F5 on your browser. The controls we are using sometimes have an issue with caching images incorrectly.

 Can you check if you have the following file installed C:\Inetpub\SolarWinds\Orion\TrafficAnalysisThis is a file that NetFlow module needs. If this file is there then please post it here. Thanks

You will need to restart your Cirrus console in order for the Device Template to be listed in the drop down list. However if the SystemOID of the device you are managing matches the SystemOID in the template, then you do not have to explicitly specify the template in the UI.

 NCM 5 resolves this issue. Are you in the Beta group? If so you may want to try the RC to see if it has resolved the issue for you.