ShamChauthani

You should not need to change anything in the script body. It should work out of the box. I am not sure what you are asking in the second question. If you are applying the template to a Linux node and still getting the error then the best option is to open a support ticket and upload diagnostic information so we can help…

What is the error you are seeing on those SQL monitors?

 Can you please verify that Solarwinds Orion NCM Information Service is running on the NCM server. If the service is not running please try the following steps: 1. Open cmd window on NCM server 2. navigate to %Program Files"%\SolarWinds\Configuration Management" directory 3. run the information service on the command line…

Looks like APM is having trouble getting the WMI counters off the exchange server. Check out the WMI Troubleshooting guide for pointers on how to go about fixing the problem. 

Could you please open up a support ticket for this. Issue may be related to when the pre-command is sent by Cirrus and when a command is expected on the device. (i.e. Before login, during initiation, or after login). Sham Chauthani Development Manager SolarWinds

What was the identity set to? Do you know why this was the case?

This service is used to monitor the nodes that are being managed by Cirrus. We are looking at this issue now trying to reproduce the behavior. We will update this post with more information as it becomes available.

 Can you try changing the DownloadConfig command as follows <Command Name="DownloadConfig" Value="${EnterConfigMode}${CRLF}Show ${ConfigType}${CRLF}"/> "

Since you have found the Nagios script that does what you need, you can use the External Script processing functionality in APM to execute the Nagios script. Here is some info Roger pulled out about our External Script Processing functionality…

Unfortunately because of the way the webconsole is designed to run with AD it posses a security risk so now that's my current obsticle. Ciag, what is the security concern regarding AD integration with NCM?

What version of NCM are you using?

The SQL User Experience Monitor is the best suited for this task. See http://www.solarwinds.com/NetPerfMon/SolarWinds/wwhelp/wwhimpl/js/html/wwhelp.htm#href=OrionAPMPHComponentTypesSqlQA.htm You will want to use the monitor to connect to Orion DB and run a query (perhaps on the nodes table) to ensure connectivity to the DB.

Do you have Orion NPM Beta running on this machine by any chance?

Are you using the Orion NCM Integration Module? This is an integration between Orion NPM and NCM. If so make sure that the node is also managed by Orion NPM. If you are using Orion NCM Web Console and not seeing a node that you added then we have an issue that you should open as a support ticket. Just to make sure please…

 Thanks for helping to narrow it down to Inventory process. We are having our QA team work on reproducing this issue and hope to figure out what is causing the issue. Another thing that may help us reproduce the issue is to know how many devices are being managed through this instance of NCM?

Have you applied the fix documented in this KB? http://support.solarwinds.com/kbase/ProblemDetail.cfm?ID=1139

 You are right about the fact that this resource will show incorrect information if you have the option to only backup configs if they have changed. I have captured this as a bug (#2794). I am not certain we will be able to address this in Sp1 but is being considered for releases after that.

Yes the information persists. No the admin can not set this setting for other users. "download config" is a good feature request. I will pass it along to PM.

For this pirticular issue, it would be great to capture the following 1. Account used to install the product and it's group membership (admin? power user? etc). This account in turn is used to create the scheduled jobs. 2. Account specified in the installer to run the scheduled tasks under and it's group membership. 3.…

I was about to ask you this specific question. Looks like NCM is depending on Windows Admin priviledges when accessing the Inventory tab which is likely causing this issue. I will open a bug for this.

I think that is an interesting use case that isn't a good fit for the process monitors we have today. I am going to capture this as an enhancement request for APM. In the meantime you can use our script monitor to satisfy this specific use case. Here is a link to our scripting documentation. You can also find a script (not…

Derek is looking into this issue for the upcoming release. he may be getting in touch with you through the support rep.

 Does this site happen to have cached credentials (option to remember password) in this case we have seen that if the browser automatically logs the user into the site then we assume that login was successful. Another way to verify this is to run the script from command line on the APM machine with the -debug flag on the…

Christina, What node did you use to test the template? Make sure it is a Linux node. In the original post it seems that the test node was Orion server which by definition is a windows machine and will certainly fail. So please confirm that and if the issue persists please open a support case and we should be able to help…

Session Trace is the best way to debug template issues. You can turn the session trace on by going to File -> Settings -> Session Trace options.

I assume that you are running the sqlcmd from the same machine where SQLExpress is installed. If not then by defaul SQLExpress disables protocols necessary for network access. If you are on the same machine, the error can occur if the protocols between client and the server don't match up. To check this you can run the SQL…

In that case you should definitely try Roger's suggestion of using the Performance Counter Monitor as it looks at the same information as perfmon while for the WMI monitor there has to be some additional magic that has to be in place.

 Jon, That is correct, for the IOS image you can host it on any SCP server which you should be able to download from the web (unfortunately SolarWinds does not offer one, but searching for SCP server on Google offers a lot of download options) and update the scripts to pull the image from that server. Configs will be…

This error occurs because the account the website is running under does not have access to the key-store that contains an encryption key needed to parse some encrypted information in the config file. By default the website runs under the context of the "Network Service" account which normally has access to the key-store.…

Could you please connect to the router through a manual Telnet session, log in and then capture a screenshot of the telnet session window. Looking at the session log you posted above, it seems that the log-in has occured but Cirrus is not able to detect when to send the Precommand. The screenshot requested above will help…