SaraClark · SCP Program Manager

Badges are issued through Credly. Certificates are accessible through Credly as well. Expired badges are not able to download certificates. You will need to renew your certification in order to have a certificate. Sara SCP Program Manager

We are looking into your account and will have a solution soon. Sara SCP Program Manager

Looks like the team is processing your voucher and should have that to you shortly. Sara SCP Program Manager

It generally takes about 3 business days for us to receive results from our vendor. We then manually enter them and send results emails. We had some team members out unexpectedly and are working to catch up. You should receive an email soon. Thank you for your patience. Sara SCP Program Manager

If you send me an email I can check into the status of your badges. sara.clark@solarwinds.com Sara SCP Program Manager

Please email me with your name and dates of the exams you took and I'll dig into it. sara.clark@solarwinds.com Thank you, Sara SCP Program Manager

Details on the SCP exams are on our SCP program page linked here. https://support.solarwinds.com/solarwinds-certified-professional-program You will register for an exam. As a Partner, you will be issued a 50% off exam voucher. There is a study guide for each exam to help with exam prep. Please reach out with any questions.…

SCP is the overall name of our certifications. NPM is one of the exams we offer. There is no collection of exams to gain the SCP. Visit the SCP program page for additional information and a list of our available exams. https://support.solarwinds.com/solarwinds-certified-professional-program Sara SCP Program Manager

From a staff perspective, all the resources we have are on the SCP program page (exam study guide), on-demand training, or live training. Everything can be accessed through the SCP program page linked here. https://support.solarwinds.com/solarwinds-certified-professional-program Good luck on your exam! Sara Clark SCP…

PSI does require the name on your PSI account to match the name on your official government issued ID. For details visit our SCP program page and the identification list linked below. https://support.solarwinds.com/solarwinds-certified-professional-program…

Feel free to send us your thoughts on the exam at certification@solarwinds.com. We do ask that you not discuss exam content with anyone else. Sara SCP Program Manager

I believe what he listed was an ID created by the testing vendor. Sara SCP Program Manager

For a list of background programs that prevent your exam from loading, please visit our SCP program page. support.solarwinds.com/solarwinds-certified-professional-program https://assets.contentstack.io/v3/assets/blt28ff6c4a2cf43126/blt0fdd1e8830a36ebd/63dabeb45d9574542d40b9a0/Restricted_Background_Programs_for_PSI.pdf Sara…

There should be a chart/form you fill out after you request the voucher. We did hit a bit of a delay as we had a team member out unexpectedly. We are working to catch up on issuing vouchers. We appreciate your patience. Sara SCP Program Manager

I apologize for the delay you've experienced. We had some staff out unexpectedly and are working to catch up on issuing results. We appreciate your patience. Sara SCP Program Manager

We should have those moved over this week or early next week. There were some expiration dates we needed to double check before the transfer. Sara

As we mentioned in an earlier post, we are changing digital badge vendors and have reissued badges within the new system (Credly). You will receive emails for current badges and when you log into your account in Credly, you should see expired badges as well. Sara

It isn't automatic, but we do add it manually if you provided your THWACK ID when you registered for an exam. Sara SCP Program Manager

As Don indicated below. some of our older study guides contain sample questions. Sara SCP Program Manager

The only path for recertification right now is to retest the related exam. We are considering modifications to the policy, but do not have anything set in stone. Sara SCP Program Manager

At the moment, SolarWinds' policy for renewing certifications is to retake the exam after the certification expires. We are considering other options but have not made any plans to modify the policy. Each certification requires retesting on THAT exam. Multiple certifications require multiple exams to be taken (initially…

SolarWinds certifications require retesting once expired. Please visit the SCP program page to register. https://support.solarwinds.com/solarwinds-certified-professional-program Thank you, Sara SCP Program Manager

Please email us and we will look into your voucher issue. certification@solarwinds.com Sara SCP Program Manager

SolarWinds provides vouchers for Partner employees. If you have enough THWACK points you can purchase an exam voucher. Each purchased exam includes 1 free retake. Any retake after that is 50% off. There are study resources and an exam guide on the SCP program page linked below.…

Available sources for exam prep are on the SCP program page linked below. This includes the study guide. https://support.solarwinds.com/solarwinds-certified-professional-program https://support.solarwinds.com/scp-study-aid-architecture-and-design Discussion of exam questions is NOT permitted. You may ask product specific…

You should have received notification. If you still have not, please let us know. Sara

We had some technical issues but should be caught up in the next day/so. We apologize for the delay and appreciate your patience.

The SCP program page has a study guide for the exam. It also has additional sources for learning and exam prep. https://support.solarwinds.com/solarwinds-certified-professional-program#anchor1 Sara SCP Program Manager

I apologize for the delay. I had to confer with a coworker. You should have your results today. Sara

SolarWinds SCP exams are renewed by retesting the related exam. SCP exams and certifications are not interconnected. Hope that answers your question. Feel free to reach out with any follow up questions. Sara