PavelSuchy

Bruce, this can be caused by various reasons. There can be timeout on the GIB interfaces during discovery or they might not answer to the OID. It also can be caused by the device itself. As I suggested above, create support ticked with the wireshark, it will speed up the investigation. thanks, Pavel

Hi Sireesha, thank you for the information. Development prepared a fix for this issue. You can download it from http://solarwinds.s3.amazonaws.com/solarwinds/Release/PreRelease12/NPM-BD-FB105939.zip. Installation instruction are inside the package. Please, apply the fix and test the issue. Let us know if it helped. Thank…

Hi Shaiful, unfortunately we do not plan to create package for Adobe Reader XI Font Packs - Asian and Extended Language Pack in near future. I will create feature request so we can monitor how many customers are asking for this. Thanks, Pavel

Hi qbarry, your device must be able to respond to the set of OIDs to poll those data. It is not dependend neither on Product build nor version. We would need snmp walk from your device to tell you if it is supported or not. Populating data to the resource may take some time depending on your polling / rediscovery interval.…

Hi jrebelo, seems that the installation failed and the registry keys were not updated properly. Could you check the registry on the workstation includes correct version against installation rules, please? Also installation log of the flash can show the installation problem. You can find it as follows. 32 Bit Windows:…

Hi guys, can you somehow summarize what problem do you experience here? Is it about adding the UCS into orion or setting up the UCS to be able polled by orion? I will try to help you then. Thanks, Pavel

Hi jkevoian, unfortunately there is no easy way to reset alerts to the default. The only way how to get them is to import them fresh installation of NPM. Anyway this might be good feature request Thanks, Pavel

Hi ttl, I was not able to reproduce your problem on my environment. Can you create support ticket and provide more information there so we can investigate what is being wrong on your side, please? Thanks for posting on thwack, Pavel

I see, can you check what language is selected as default in your browser, please? thanks, Pavel

Hi jswan, egward, as we did not remove the old charts completely from NPM you still can use them instead of the new charts. Just go to Customize Page, add new resources and select the chart you want from groups called (Classic Chart Style). I also would open ticket for "the problem with editing the resource properties is…

Hi crzyr3d, can you also post screenshot of whats returned to not transformed poller (ciscoEnvMonTepmeratureStatusValue)? I still could not reproduce the problem on my environment (attached screenshots) so I think it is problem on the device. Can you catch wireshark on the device and see what is returned to the…

Glad to help!

Hi comunic_ifap, if your old computer is still accessible, then you have to deactivate your old license there first. You will be able to activate it again on the new computer. If you are not able to deactivate the license by yourself, you will have to ask sales guy to do it for you. Cheers, Pavel

t0dd, so you monitored a node and then in edit node checked Poll for UCS, added credentials and submited, right? When you see the edit node page, is the Poll for UCS still checked? Can you try following query in your DB to see if the node has UCS poller assgined? select * from dbo.pollers where netobjectid=XXX where XXX is…

Hi, UCS fabric interconnect summary page is just a Node details (if you did not customize it) and I suppose you are talking about Curent Hardware Health resource here, which shows also Power Supply. This is Hardware Health resource which has nothing to do with UCS at all. To enable HWH polling on the node, go to List…

Hi shetoshandasa, when do you delete nodes/interfaces, do you see any message? Can you check weblog for errors? Eventually enable debug log (logadjuster) and check what's in log files? Thanks, Pavel

Ok, so in trigger condition the poller name NortelSeries5Temp is the name of the transformed poller, right? But in the alert action it returns the untransformed poller name. So there might be something wrong in the trigger conditions. I would suspect that you have "Trigger Alert" set to "any" of the following apply but it…

That is quite strange. Can you verify that you can ping those nodes from the Orion machine? I would also try to add them via Add node one by one with various settings as there is test button which shows you immediate result of accessibility. Cheers, Pavel

Hi Shawn, bsciencefiction.tv suggestion seems perfect to me and should work for you. Let me know if you need any other assistance. Thanks, Pavel

Hi rob_ib, this is by design. We are not able to change the label according units shown on the graph. It would be impossible to have this dynamical and follow units on the graph. Thanks, Pavel

Go to the Node details page and click List resources. Then uncheck the topology poller. Cheers, Pavel

Hi Sireesha, thank you for the response. I have no other suggestions yet but I will cooperate with our developlment on the solution/workaround. Do you receive the error message also in the FireFox browser? Can you post it's version eventualy? Thank you, Pavel

Hi bluefunelemental, let me try to answer your question and provide some info which can be useful. UCS manager credentials are used only once when you are adding the UCS. If you add the UCS, blades and FI should be discovered automaticaly and you should see them on the UCS overview resource. If you already monitored any of…

Hi Bruce, so the problem is that you can discover all the interfaces on the device (105) but they are not imported into NPM. I would suggest you to create a support ticked with attached wireshark from the device during list resources/adding node to NPM. It will speed up investigation. Thanks, Pavel

Hi wluther, to see what data were polled do following steps: 1. Go to Interface Details of the interface with high utilization. 2. See the Total Bytes Transferred resource and click on Export button. 3. Set the Sample Interval to your interface polling interval (10 minutes by default) and click Refresh button. 4. Click…

Byrona, Download from SolarWinds.com page is working: http://www.solarwinds.com/register/MoreSoftware.aspx?External=false&Program=607&c=70150000000Dlbw. And here is correct link to dirrect download: http://downloads.solarwinds.com/solarwinds/Release/OrionNPM/SolarWinds-NPM-v10.4.2-Eval-p607.zip Thanks, Pavel

Byrona, I have reported the problem with the download link to our Release Management. I will get back when the problem is solved. Thanks and sorry for any inconvenience, Pavel

Well, I have to agree that it is not very clearly stated that there is AND between the conditions. There is also lack of information about the "OR" usage possibility and help doesn't seem to be very helpful here. I will create request for adding those information there so it can be addressed in the future releases. Cheers,…

Hi Sola, this would be quite tricky because NPM v8 is quite old version where we did not poll availability. If you could upgrade to latest version where interface availability is stored in db then you would be able to create it. In case you can not upgrade, try to take a look at this thread on twack where this problem was…

Hi Shaiful, I will try to answer to your questions. 1) EminentWare Update Catalog was renamed to SolarWinds Update Catalog so those two are just different names for the same thing. Even if you check both of them, you will download only one catalog. Having SW Update Catalog checked is enough for correct functionality. 2)…