Oliver_White

Hi all, There is an issue with Database Maintenance not running for AM. This is causing AM to have applications defined for nodes that no longer exist. Database Maintenance is responsible for deleting these orphaned AM applications. Since it is not running the migratory is having issues. You should be able to open up Orion…

Hi Samba, you can raise a ticket and a sales engineer will get in touch with you. He will provide you answers to your questions. Kind Regards Oliver White

Hi Gerhard, You will need to make several steps in order to upgarde to Orion 8.5.1 and I would like you to submit a support ticket. You will receive instructions how to upgrade successfully. You can upgrade your version for free if you have a valid maintenance agreement and you can check this at your customer portal under…

Hi Anders, the resources ( processor, diskspace, RAM, etc ) of the server will be used from Orion installation and SQL server, therefore it would slow down the machine. If the SQL database is on a separate server it wont use the same resources. You should see an increase of the performance as soon as you install Orion on a…

HI, all tables starting with APM. Starting at APM_application and ends with APM_Threshold. I hope this has helped. Kind Regards Oliver White

Did you update your MIB database via the current download from your customer portal? Your MIB might already be integrated and you don't need to send in the file. If you don't find the MIB within the new database submit a ticket here:…

Hi Jorge, normally if you install the IIS it the folder Inetpub should have been created. I would start and uninstall IIS and restart the server. After it is up again install the IIS again. After the IIS is installed, run the configuration wizard. If this doesn't help don't hesitate to call the Support. The number for…

Hi A-bomb, please submit a support ticket at our website and we will investigate this issue further. Also please apply Service Pack 3 for Orion 8.5.1 which can be found at your customer portal. Kind Regards Oliver White

Hi daxvancamp, please go to your InetPub folder and open the SolarWinds website folder. Here you will find a custom.config file undere Orion which needs some editing. Open the file with notepad and check the proxy host. Change it to the IP address of your Orion server. It is using 127.0.0.1 by default. Save the changes and…

Hi samba, please open a support ticket in order to get your issue resolved. Go to www.solarwinds.com and select Support. Here you will find Submit a ticket on the left panel and need to enter your customer credentials and error message. Support will take care of your issue as soon as they see the ticket. Kind Regards…

Hi MJ81, we have video tutorials on our website which will explain how alerts are set up: http://www.solarwinds.com/resources/democenter/Orion/Alerts.html?INTCMP=ILC-TUT-OSUA http://www.solarwinds.com/resources/democenter/Orion/OrionAdvancedAlerts/OrionAdvancedAlerts.html?INTCMP=ILC-TUT-OAA I hope this has helped. Kind…

Hi rajivbahl, EOC requires a license and you will find more information here: http://www.solarwinds.com/products/orion/eoc/index.aspx here you will get all information you will need and there is an example how EOC work with Additional Poller. http://www.solarwinds.com/products/orion/eoc/deployment.aspx I hope these links…

Hi sal, please run a repair on your Orion installation via Add\Remove Software. The reason for this is that ToolSet and Orion are using shared files which might have been deleted with the uninstall of ToolSet. A repair will bring back the shared files and Orion and Service Pack 5 have to applied after the repair. Please…

Hi Tito, To resolve this issue: 1. Open Microsoft SQL Server Management Studio. 2. Click Security > Logins. 3. Right-click the user provided in the configuration wizard, and then click Properties. 4. In the Default Language field, select English, and then click OK. 5. Click Start > All Programs > SolarWinds Orion >…

Hello countdrachma you were on the right track to add a resource. Please open the webpage and go to Admin -> Manage Views -> select Node Details. Now you see the Node details setup. Click on the green + and you will find a huge list. Click on the + infront of the Node Charts and it will expand and you can add the Custom…

Hi Seashore You will need to delete the folders for APM and Netflow at the InetPub folder since the uninstall will not modify the website. Here is a list of the folder which will need to be deleted: 1. InetPub\SolarWinds\TrafficAnalysis 2. InetPub\SolarWinds\Orion\TrafficAnalysis 3. InetPub\SolarWinds\Orion\APM This should…

Hi pguenther, you can delete the old data by removing the APM tables from the database. These tables will be recreated once you install APM. Open SQL Studio Management and connect to your SQL server. Navigate to the datbase and expand tables. Select all APM tables and delete them. All previous data will them be removed.…

Hi Rob, please submit a support ticket in order to investigate this issue. We will need to get a diagnostics of you in order to see where it actually stops. Logon to www.solarwinds.com -> support and select Submit a ticket on the left panel. Kind Regards Oliver White

Hi Anders, You will find the system requiremts for Orion 9.0 SLX here: http://www.solarwinds.com/products/orion/system_requirements.aspx Looking at your description of the server it would be best to upgrade the server. You will see website improvement if you have the SQL database on a separate server ( recommended ). You…

HI Klaus, It would be advisable to start with a proper SQL server due to the fact youwant to store data for 2 years. You will hit the limit of 4 GB eventually and then need to upgrade the SQL. You will avoid additional steps when starting with SQL Standard or Enterprise. I hope this has helped. Kind Regards Oliver

Hi rafaelchavantes i have just checked my NCM and opened Network Configuration Manager application. Select Reports from the menue and then view Report. This will open a new window with all available reports. If you scroll down you should see a report called Community String for each Node under Security. This report should…

Hello Aymen, you will find the latest MIB database for SolarWinds products ( Cirrus, Orion Engineers' ToolSet ) at your customer portal under MIB database. Please donload the latest MIB database and update your Cirrus. You will find a Readme.txt within the zip file which will explain how to update your installation.…

Hi aligzanduh, yes we worked on this and I have now the same result as shown in the screenshot. We will work on this offline and hopefully have it resolved. Kind Regards Oliver White

Hi imranmasroor, The Hot Standby server that you have installed and assigned has the ability to both alert you when it assumes the Orion NPM server role and continue to alert you as long as the original server is stopped. However, the transition from the stopped Orion NPM server to the Hot Standby Engine is not necessarily…

Hi Steve, It would be best to split the SQL Server and Orion NPM. What license are you using? Before you split them up, check the system requirements for Orion NPM 9.0. Use the old server for Orion if it matches the requirements and use the new server ( if more powerful ) for the SQL. The website is depending on the…

Hi Ezeqiel, try this and see if it works. Open the APM report in questions and show the SQl query ( click Report -> Show SQL ). Copy this query and create a new report as an Advanced SQL Report. Paste the copied SQL statement and run query in order to see if you get a result. Save this report under a separate name and test…

Hi Stefan, you can setup Universal Device Pollers for your server in order to monitor these stats. You can use MIB walk ( Engineers' ToolSet ) in order to find out which OID is used and what value to expect. If you don't have the ToolSet download a trial version and run the MIB walk application. Enter the IP of your server…

Hi, NCm integartion will not give you a nodes list since it uses a different database than NPM. You will need to do a discovery with NPM in order to add your network devices. NCM integration will allow you to load resources ( data ) from the NCM database in Orion. Please discover your network with NPM and add the…

Hi ozlecz, this is possible by adding the All Maps to your menue bar. Login as admin and select the Admin tab. Click on Customize Menue bars and edit the Menue bar you are using. Click on the green + and a list of items will be shown. Check the All Maps Resource and hit submit. A new menue item will show up and all…

Hi droz, this question has been raised before and was answered under the following Thread: I hope this will also answer your question. Kind Regards Oliver White