Oliver_White

Hi Bjorn, There could be more than one reason, but I see on the screenshot I would say the index table has changed. These interfaces will start off with one index value, and change without warning to a totally different index. What can be done to avoid this? While most devices do not change the IF:Index table, there are…

Hi SgtWright, please check if you have Service Pack 1 for .Net3.5 installed. There is a known issue with this Service Pack and we are currently working on a solution for it. We have a work around for this issue and I would like you submit a support ticket to get this resolved. Kind Regards Oliver White

Hi Vinod, Yes the Network Summary View can be customized. To do this login as Admin to your webconsole and select the Admin tab. Here you will find Manage Views and a list of all views will be displayed. Select Network Summary View and click edit. Now all resources for this view are shown. You can delete resource by…

Hi Lecasri, The installation of Orion NPM 8.1 will not work on a Windows 2008 server since it will not support the new IIS. In addition Windows 2008 support came with version Orion NPM 10.0. Windows 2003 will work since it was supported at th etime when Orion NPM 8.1 came out. If you are an existing customer sumit a…

Hello, if you submit a ticket and state that you are using an eval a sales engineer will get in contact with you and troubleshoot your issue. Kind Regards Oliver White

Hello samirkal, I would suggest you open a support ticket in order to have this issue investigated. You can submit a ticket via the Solarwinds homepage -> Support -> left panel Submit a ticket. We will attend to the ticket as soon as possible. Kind Regards Oliver White

Hi elsaonita, 1. Open Orion Service Manager and monitor the SolarWinds Network Service. 2. Open Task Manager and select the Process tab. Show all process. 3. Start Configuration wizard and monitor the Orion Service Manager. 4. End the NetPerfMon.Service via task manager as soon as the Service goes into a stopping state. 5.…

Hi icky2000, you can use either WMI or SNMP with APM. You will find a WMI monitor in APM which uses WMI to monitor the health of Windows processes running on the target node. WMI component monitors provide the following health indicators: • CPU utilization • Physical memory used • Virtual memory used • Number of instances…

Hi Jorge, do you have a website folder?? The Solarwinds website is stored at c:\Inetpub\Solarwinds. If you don't have this folder, the website wont start. Have you tried to create the website manually? If the folder c:\Inetpub\solarwinds exists go to IIS Manager and create a new website called Solarwinds. The ISS wizard…

Hi Rajivbahl, It is true that you won't be able to get support or free upgrades without a valid maintenance. There are several options to renew your maintenance. 1. Contact your reseller and get a quote for the renewal. 2. Contact SolarWinds Customer Service in order to get a quote ( either via email…

Hi guner, please submit a ticket on our web site ( http://www.solarwinds.com/support/ ) and post this Thread. We will need to get a diagnostics in order to resolve this issue. Kind Regards Oliver White

Hi jawill8301, logon to your webconsole with an admin account and select the Manage Nodes button. If you sort by Vendor the unknown nodes folder should show up. Select the Unknown folder and check the box for all nodes ( under Add Nodes ) and all nodes will get selected. Hit delete and it will be emptied. Let me know if…