MarieB

Hey kreases-- Go ahead and open a support ticket here. http://www.solarwinds.com/support/ticket Click Submit a Technical Support Ticket. In order to receive technical support, you will need to be current on your SolarWinds maintenance. Complete the form. You will not be able to upload your diagnostics, but you will receive…

Byron--I found out more info on this--can you pm me and I'll give it to you? Thanks, M

Hi Sartuche-- I checked our defect tracking system and it looks like this is known issue but I'm marking this for the PM to comment on. M

Gareth-- Did you try lchance's suggestion, if applicable? If that doesn't work, open a support ticket. If you don't mind, post back here both the case number and they results you get. Thanks, M

Hi dburgett-- Yes, do open a support ticket on this. Here's how, if you don't already know: 1. Click Start>SolarWinds Orion>Documentation and Support>Orion Diagnostics.2. Click Start. 3. Name the file in the Save As window. The Diagnostics program runs.4. Open a support ticket here. You won't be able to attach the…

Hi Smartin-- Apologies about this. I will make sure this gets to the Product Manager and that he gets back to you asap. Thanks for your patience. M

Another satisfied thwacker!! Thanks, Matt. M

Hi Venkypa-- The NCM Administrator Guide gives requirements for IIS as: "Version 6 or later. DNS specifications require hostnames to be composed of alphanumeric characters (A-Z, 0-9), the minus sign (-), and periods (.). Underscore characters (_) are not allowed. For more information, see RFC 952. Note: SolarWinds neither…

Hi Byron-- Thanks for the feedback. Seconding what Andy said, our thwack development team is hard at work fixing this and tell us it will be done very soon, though I can't say when. I'll pass the info on about the search tool to see if it's a workable solution for thwack in the meantime. M

Hi John-- I've marked this for the PM to review to see if he can shed some light on it. In the meantime, you might want to open a support ticket at: http://www.solarwinds.com/support/ticket Click Submit a Technical Support Ticket In order to receive technical support, you will need to be current on your SolarWinds…

Hi amurthard-- I'm confused by the following sentence you made: I really want to get this working, here is what you were asking for... Can you give a bit more detail. To whom does you refer? Thx, M

Hi Joe-- We can't give specific release dates, unfortunately. Stay tuned on thwack and as we get closer to the release, we'll give more information. M

Hi JB-- I'll check with PM to get status. M

Byron-- If it's urgent, you can private message Brandon via thwack and he'll get an email in his mail box. M

Hi SLXer-- Thanks for the input. I've marked this for the PM to review. M

JMe30-- Thanks for letting the community know. M

Hi extrands-- Just so you have it, here is a list of features for the upcoming NTA release. I'll make sure your request gets back to Chris. M

Hi Ciaran-- Thank you so much for posting this valuable information. I am going to reference it in our Tips and Tidbits forum. Thanks again, M

Hi Donald-- I've marked this for the PM to look at and chime in on if applicable. M

Jbarosh-- Could you post any solutions you get from Support back here. Many thx, M

Jim-- Be sure to reference this post to support and post back with case number and solutions. Many thx, M

Hi-- I'll ping the PM and see what he can find out. M

Hi Guys-- I'll mark this for the PM to review. M

Hi Jedrek-- Yes, what you've written below is correct: "Install NPM on the second site -> run the config assistant and then connect to the SQL Database on the first site?" That is also what's in the documentation as I understand it. Here's a link to the online docs. Can you look at it and if it doesn't help you, can you…

Chris, Seconding what Andrew said, it is advisable to review your particular configuration before deciding. For example-do you have a lot of modules? If so, then it'd probably be a good idea to do a step-by-step upgrade. The upgrade document--available in your customer portal--is updated regularly and shows many of the…

Hi Gob-- Thanks for the addtional info. I'm going to mark this thread for the product manager and NPM dev to see about getting it addressed. M

Hi borgan-- Got another answer for you, in case it helps. ----------------------------------------- There’s a Microsoft problem with the Windows 2008 version of lsass.exe that create a performance bottleneck for WMI calls. Microsoft fixed this in Windows 2008 R2, but WE DO NOT SUPPORT INSTALLING ORION ON WINDOWS 2008 R2 at…

Simone-- You can try rshell's OID or do a MIB walk of your 3com device to find the OID and then use the UnDP with that OID. M

Hey contracer-- Let me check w development and we'll get back with you. M

Hmm, it's very strange. Go ahead and open a support ticket here. http://www.solarwinds.com/support/ticket Click Submit a Technical Support Ticket In order to receive technical support, you will need to be current on your SolarWinds maintenance. Complete the form. You will not be able to upload your Orion diagnostics, but…