Karlo.Zatylny

Hi, This type of error has historically been because of some misinformation from the device. We have seen slight differences in the maximum when the device is reporting information properly to show that the interface might be showing up to around 105% utilization. This is possibly due to the way the device reports the…

OK, Sorry, my first answer is not correct. I will go back and edit it. Our SQL Macros will only return one value from the SELECT statement, which is basically the first column of the first row. Hence, what you want to do is something a little more complex. Also, the Netflow team doesn't have a simple way to get the data…

Hi, This is a known issue. The poller overwrites the Unpluggable status sometimes before it has a chance to sync with the changes made by the web console. David's suggestion should work if you stop the NetPerfMon service, run your SQL statement, then start your service. We will fix this bug in a future release. Thanks

Hi Karl, I disagree that dependencies are not ready for prime time. We have many large customers (thousands of nodes) using dependencies effectively. While I agree that it is time consuming to create the dependencies for a large environment, that a well structured environment is fairly easy to create dependencies for. The…

Hi Larry, My first guess as to why it is not being detected until after the device reboots is because the renaming and reindexing of the interface is not happening until the reboot of the Windows box. Regular polling is happening until the reboot, when the anti-virus interface name change takes effect, then you are alerted…

I like your insert statement. 20 might be a high maximum but that really doesn't matter. If someone really needs to ping a device 20 times because their network loses that many packets, then why not? :) Also your wording of the Description could be interpreted as retry count when in fact it is total attempt count. Again,…

Hi Michael, How does your machine respond the OID 1.3.6.1.4.1.14823.2.2.1.2.1.3? Depending on your answer I might have a quick workaround for you and a fix we will need to put in an SP. Thanks

Hi, Instead of saying NPM, I'll say "Orion Platform" products since all have the same behavior. A dependency is checked when a node (interface, volume, application, ...) is detected as being Down. It does not actively ping the parent as this would potentially lead to a lot of work for a set of 1000 great great…

The ping happens on a different schedule and the SNMP polling simply works off of the last ping sent. For example, if your last ping was sent at 4:02 PM and the SNMP starts at 4:03 PM it will work based off of the last ping and not trigger a new one before starting the SNMP queries. In a default install you will be pinging…

Fair point. With the more binary nature of availability, the 95th percentile line is not a very useful line given its methodology of calculation. It is just a line that says 95% of you points are at or below this line. It does not take average into account at all. Having the ability to have a more average based line on the…

Disappointing that your main poller did not have a reduction in CPU. What are your empty groups looking like? Are they a dynamic query on a custom property? What processes are using up the CPU on your additional poller? Collector DataProcessor? Job Engine Worker? If the Job Engine Worker, then view the Command Line column…

Is the problem that some of your entries in the ContactGroup column have a ' in them? Then when we create the SQL it ends up with 'Joe's Network' and the ' throws off the parsing. When you remove the ' from the query then is assumes that the value is a column name and not a text value.

Hi, We did integrate the Advanced Syslog Parser into ASPX. You should see them as available resources in your 9.5 installation. Please let me know if you have any issues with finding them or using them. Thanks

Hi Patriot, To answer your questions: So, in the scenario where Orion has an alternate path to B when both A and B are down, the only way to get a down alert on B is by designating the alternate path as a second parent to B. In that case, one of two parents will be up, therefore allowing Orion to see B as truly down. Do I…

Hi, Please open up a ticket so that we can get diagnostics and I can take a closer look at your issue. Please reference this thwack thread in your support call. Thanks.

Oh and I would double check on the details of the lgpConditionId. I am not sure if that is a unique descriptor or if you are actually wanting to look at the content of the lgpConditionDescr. I haven't used that MIB before and I can't say if the 21 is significant for the Trap or if it simply a row count. Looking at more of…

Hi, You should see the green dot (or other status indicators) beside nodes that Orion knows about as managed nodes, along with the IP addresses. If the Node is ICMP only, then we will not be able to map the VM node to the Orion Node since we don't know the MAC address of the interfaces for that node, and therefore cannot…

S. McDonald, The Thwack Resources bug has been noted and is in our bug tracking system. The removal of these resources should be permanent with the fix. Thanks

Hi, We have heard of (and seen) customers successfully being able to view and manage their EnergyWise devices with NPM. The device power consumption is solely based on the power consumption of the interfaces/ports that are giving power over ethernet to their devices. We thought this was the most interesting part of the…

Hi Jeff, The path you listed is the correct location of the wireless images. There is a bug in the code that generates those resources and I will submit a bug in our bug tracking system for this to be fixed in an upcoming release. Please let me know if you have any additional questions. Thanks

bobmarley​ - That documentation is wrong. Nodes added through node management will work for topology. The algorithm looks at a few places for data. 1. Cisco CDP entries 2. LLDP data 3. ARP entries We store all this data in the database in tables starting with the word "Node". As long as your node is producing data in these…

I wonder if you kept the child on the poller that it is working on and moved the parent to the other poller if it would work. If you find the time to test this, that would be cool. Thanks

Sorry I was in meetings. You may has well contact support. I would like to see a wireshark trace of your database, showing the virtualmachines table updates (if it indeed goes over the network). And then diagnostics would help as well. As always, reference this Thwack thread so that I can work with support if they need any…

Sorry for the delay. I will get a simple statement for this that you can then change for your needs.

It appears that you are running the latest SCOM MP but not with NPM 10.2 or 10.2.1. The latest SCOM MP requires one of those two versions as it takes advantage of SQL WITH NOLOCK for performance reasons. Upgrade your NPM and you should be fine.

Would it be possible for anyone who is seeing this problem with VMotion to give us some MIB walks from their servers? Specifically we just want to see the VMware MIB information. We have a fix in our lab but we don't use VMotion like we believe our customers do, so any additional information you could get us will help us…

Thanks for the info. We will look into this as well. Regards,

Hi Alterego, The EW Readiness Report is just a guess about what we think your system is ready for and is not tied to the actually polling functionality. If you are not seeing th EW data on your node details still, then get me your diagnostics and I can see what is going on with this. We have a fix for this in an upcoming…

Thanks for the clarification. Let's dig into this deeper. Are you saying that your interfaces change index and description while the device is running, the interfaces go into Unknown status, but then on a restart of the device we fire the interfaces disappeared events? OR Everything is fine, interfaces are polling, you…

Manual insertions into the AlertStatus table will be a constant battle against the Alerting Service in Orion. That service is actively watching that table and updating it continually. When an alert is no longer considered valid, it will be cleaned out. We really haven't written the service with the assumption that an entry…