Karlo.Zatylny

Hi Sam, I'm sorry I misunderstood your post. If the NodeIDs are not being inserted properly then this could be an issue. One reason that we might not be inserting the right NodeID is because you have multiple polling engines and we only get the NodeIDs for the current polling engine. If you are sending messages from nodes…

Hi, There is a setting that you can use to increase the number of times we will try to ping a device on a status poll by default. Meaning that even before fast polling kicks in, we will try to ping the device X number of times to make sure we didn't just maybe miss a ping because of network load. In your Settings table of…

Is this just for Cisco devices? Can anyone confirm or deny? If anyone else is having this issue, please call support and get us diagnostics. Thanks

Hi, This is being actively tested right now. Thanks for your patience with us as we deal with this and some of the other issues. Regards,

You are really close. The second piece is where I think you want to put: lgpConditionId.21 is equal to 21 Basically, the left hand side should be the OID in the Trap Details that you are wanting to look at, then you can just type a value in the right hand side. A super easy example that will create a lot of traps that you…

Are you just seeing the regular Node Details page for your ESX server? If this is the case make sure that for your username that the Node Details View setting on the Edit Account page is set to "By Device Type". Also, make sure that under Views By Device Type (Admin -> Views -> Views By Device Type) - in the Nodes section…

Your first issue we have seen when the SP didn't install correctly. Try re-running the SP and see if the error persists. Your second issue is a known issue when an ESX server has no VMs running and therefore no VM CPU usage. This is being addressed in SP2, but should disappear once you start running VMs on the server.

I have already entered it into our bug tracking, so you don't have to open a support ticket unless you really, really want to. :o)

If you are viewing the alerts in the System Manager, then there is an option on the page to have Auto-Refresh enabled. This is in the upper left hand corner of the alerts tab. If that is enabled, then the table is updated according to the Charts refresh setting in System Manager, which defaults to 5 minutes. So depending…

Hi guys, Straight from a VMware engineer: The SNMP agent is not reporting the size of real memory but instead the size of memory that the Linux kernel is allowed to see. Thanks

Hi, A small dip won't generally affect the 95th line, as our calculation looks at the value at the 95th percentile place and it not an average like calculation. http://www.solarwinds.com/NetPerfMon/SolarWinds/OrionAdministratorGuide.1.359.htm Thanks

OK, We have two different timers for the ICMP and SNMP - even if they are set to the same time. When the ICMP timer fires we send out a ping packet. On the response of this packet (or lack thereof) we update the status, calculate the response and up times and save this data to the database. When the SNMP timer fires, we…

Any progress here? Just checking to see if the recommendations have helped your overall CPU utilization.

Hi, 1) I would not do this in a bulk update. I would try it on one of your devices. We have seen historically where the enabling of the 64 bit feature is bad for some devices. Once you are sure your device is fine, then I would feel more comfortable applying this to more of your devices. Testing if the 64 bit OID is…

Hi, Net-SNMP is at version 5.5. What pollers are assigned to your node? You can discover this by looking at your Pollers table in your database and executing: SELECT * FROM Pollers WHERE NetObject LIKE 'N:123' but instead of 123 place your node id for this node. You should have Poller_HT as one of these pollers in order to…

Thanks, I'll have my team look into this case more deeply.

Hi, The wireless poll interval is the same as the statistics poll interval for your node. You can make that poll more frequently if you like. Be aware that wireless polling is pretty expensive as we pull a lot of data, especially from controllers. If you are seeing a lag greater than you poll interval then we need to look…

Hi Matt P. The alerts should automatically ignore the unplugged status. An interface that is unpluggable will never go to down, so if you have an alert that triggers when an interface goes down, none of your unpluggable interfaces would ever cause this to happen and thus never fire the alert. This use case was one of the…

We currently support only the 802.11 MIB for wireless devices (1.2.840.10036). We have found that not all devices have this enabled or respond to it. Getting a MIB walk with support could help us diagnose your issue. I suggest calling support and referencing this Thwack thread so that we can take a look at what information…

Hi, So after some further discussion around here and a little investigation, we have determined that we have unfortunately two "Down Nodes" resources. One is under the "Node Lists" group and is actually filtering on everything that is not up (Unknown, Warning, Down, External, Unmanaged). The second one under "Summary…

Hi, So the .0 at the end of all those OIDs is expected. Have you tried querying those OIDs from each interface? I am not sure of all the ways to configure the SNMP on a Cisco, so I would see if: 1. the OIDs are responding properly from each interface 2. there is a setting that needs to be changed if #1 fails. Thanks

Sure. ALTER TABLE VirtualMachines ALTER COLUMN VMConfigFile varchar(250); If you are running this from Database Manager, make sure you have selected your Orion database as the database to execute this SQL on. It shouldn't harm any other databases though, unless they happen to have a VirtualMachines table with a…

Hi, Yes. Through much investigation and testing with customers and VMware, we have determined that the information we are receiving from ESX 3.0.X and previous versions is not accurate. ESX 3.5 is the only version that gives the right information, so that is what we are officially supporting. Hopefully this is not crushing…

I will have the Orion documentation team take a look as well.

Hi, SCOM 1.1 requires Orion 9.5. There is a component in 9.5 that does not exist in 7.7, namely the SolarWinds Information Service that didn't exist back when 7.7 was released. We have not tested installing a separate Information Service on the 7.7 database, so I would guess your chances are slim but possible. The database…

Hi, Note that there are two issues with memory utilization in the w3wp process. The one fixed in 9.5 SP4 was related to the Network Atlas Maps, but there is another known memory leak with having Reports on views and each refresh causing the memory to go up. If you have reports on any of your views then you may be…

Hi You shouldn't need to restart any of the services (as long as they are all still running). The next polling cycle should automatically populate the missing VMs. Thanks

Thanks for this post. I did forget to mention that the Job Engine is also responsible for UnDP polling. I will have my team look at your UnDP configuration as well to see if we can get the performance better for you. Thanks

Brandon is correct with the above statement and let me explain why: Node A is a parent of Node B but Orion can get to Node B through some route not through Node A. Node A goes down, but Node B does not so Orion can still ping it. Node A Down - alert fired. Node B Up - no alert. Now if Node B does go Down when Node A is…

"Volumes do not have typical status indicators" means that there is no common polling method to determine the status of the Volume. That is to say, there is no OID that we use where the device tells us the status of the volume. Many MIBs include a status OID that reports Up, Down, Running, etc. but volumes don't so we…