JDobbsy1987 ✭✭✭✭✭

thanks @joeybrown i have added it here - https://thwack.solarwinds.com/discussion/151773/make-assigned-to-mandatory-on-resolution

Thank you for the follow up and notification automation, in the absence of being able to disallow comments on closed tickets, i think i will add this automation too so the user is aware we probably wont see it :) Thank you

Im surprised at the low number of votes for this, please add the ability to set private comments on Changes

I too would like the solution as we get comments on closed tickets which frustrates the customer when we don't respond.

I would also like to be able to add an Approval Task to an existing Incident, we have had a few incidents about something not working from a users perspective, in reality it's working as designed but we can change that if we get approval from their manager so just adding a task on to get approval would be great but it…

I too would like this feature, as a workaround maybe, although i myself don't like this.... You could set the automation to update record and "Prepend" the "Description" with something that stands out maybe

I believe this is something they're working on, mentioned here - thwack.solarwinds.com/.../wwwo

Maybe a rule like this would help, just not sure about adding a resolution note though as can't see an option to do that, you can however send a notification use ad-hoc or template. Not tested this rule myself so sorry if it doesn't help

Coming back to this 3 years later to say i would really still like the ability to add a comment via automations, where comments can include ticket variables so we can automatically post dynamic comments based on specific triggers

I requested something similar here thwack.solarwinds.com/.../additional-automation-actions---add-cc-and-add-comment

Also requested here - thwack.solarwinds.com/.../enable-desktop-notifications

I just created a feature request for this before seeing yours - https://thwack.solarwinds.com/product-forums/solarwinds-service-desk-swsd/i/feature-requests/additional-automation-actions---add-cc-and-add-comment Would love this feature. There appears to be the option to match text / keywords as a condition but no way to…

The Power BI Connector has a limitation of one update per day? is this something that will be removed in the future? I have dashboards showing Open Tickets, Resolved Today, Avg Response Time, Avg Resolution time etc, this needs to be refreshed multiple times a day to give valuable information.

The ability to search for / open a specific ticket ref would be nice too

I get the same as KSM123 and hummadd.choudhary has mentioned

I would love this feature too, only just migrated to SWSD but i can already forsee this being an issue for us. It would be good to be able uncheck it to say it's no longer complete and to solve the issue with the last task potentially closing the ticket, maybe there is a prompt that asks you to confirm the ticket is now…

I also requested this in - thwack.solarwinds.com/.../set-state-colours

I suspect they may want you to use DRE which is available under the Remote Support section. But integration with DMRC would be good as we use that also.

I was trying to implement such rule the other week, this is needed.

in 2021*

Please also add Assignee to the scope as requested here - thwack.solarwinds.com/.../sla-rule---add-assignee-to-scope

Spell checks are always a good thing but you could look at using Grammarly for that as a quick fix.

Nice to see this was fixed however the state within the ticket itself still gets truncated.

Hi, Great to read through this having missed the webcast. Couple of things from me on the above... * Runbooks - Would be good if Runbooks could be automatically attached to tickets based on rules - Maybe Automation rules could handle this.* Also, add Requester and/or group to the list of Conditions, i.e. if Requester is…

Thats good to know thank you, i will test it but i assume that would potentially lead to people getting access to tickets other than those just needing approval, such as when they are tagged for a comment

Hi, What if they are not OoO though, i'm not referring to when someone is away from the office but if a manager of 50 people doesn't want to have to deal with approvals, they may wish to delegate the approval to 1 or several of their team leaders or supervisors. So essentially, they are in the office but dont want to deal…

Am i correct in thinking this is for technicians? what about requesters? i.e. we have tickets that go through approval, the approval settings are set to go to their departmental manager however some managers want to delete the approval permissions to other members of the team such as a team leader or supervisor, is this…