Derek

Roses are red, Violets are blue, Joe loves Netflow, How about you?

Is it possible to change the prompt in the device? An example is to have a longer prompt such as devicename> or in enable mode devicename# Another option to try is set the VirtualEnablePrompt command in the device template being used <Command Name="VirtualEnablePrompt" Value="#"/> We are still investigating the issue on…

Do you have more then one Orion NCM installation pointing to the same database? There is a known issue relating to this and is currently being resolved. Please ensure that only one install is writing to the database.

Orion NCM (since v4) has required an Windows Administrator account when accessing the Windows console application. Unfortunately it will not work for a user from users group due to permissions issue. The NCM application needs to have: a. read/write permissions to file system NCM folder b. Read/write permissions to system…

I've seen slow performance on a one customers site due to a proxy web server. NCM does have the ability (albeit not in any UI...yet) to handle proxy web servers. Please add these entries into your Orion web.config file. They go inside a tag called <appSettings> in the web.config add next entries to web.config (you can add…

Just want to update you that our Dev team is still looking into the issue. 

Just out of curiosity, how many people on this thread are experiencing sloweness in the NCM Integration Module, but not in the NCM webiste, are sitting behind a web proxy?

I believe this is the customer we assisted yesterday. Btw...Everyone in German is Jeder. Thanks Leo :)

"When I open the link sometimes it opens much quicker and sometimes very slow. Then when I enter userid and password to log on, then it take around 2 mins log me in. Once logged on then it works fine." IIS recycles the worker processes on a timed interval. Once the worker process has been recycled, and a new request is…

This solution is meant for customers who are experiencing the Node Management issue within Orion 9 SP2 with the NCM module installed and require an immediate resolution to the problem. We are currently working on an official NCM SP1 to resolve this issue from occuring in future installations. For customers having the…

We have been trying to localize and replicate the issue and was wondering if you could quickly answer the following questions. 1. Is NCM installed to default location? 2. What are the exact Windows permissions for the user? 3. Is UAC enabled on the system with NCM installed?

Sorry I misread the initial question. Using a negative lookahead regex will work for the specified ACL omit.

There is a bug related to adding a node in the Orion NPM website after the NCM module is installed. Our Dev team is currently working on a fix for the issue and will let you know as soon as it is available. (which should be shortly)

 The server name you need to reference should be the same as the common name (CN) defined in the certificate. This can be an IP address, FQDN, etc... CN = NCMTestSystem.someserver.com In this case, if you attempt to reference it by IP or simple machine name it will not work. It needs to be the FQDN. The CN may also look…

Another issue could be related to specific NPM account limitations which has been setup on the Orion server. Can you check to see if this is the issue?

You can try adding the following pre-command to the the CatOS template. <Command Name="PreCommand" Value="K"/> or try the attached test Cisco Catalyst 1900 template. Please remove the ".txt" extension on the file when placing it in your <drive>:\Program Files\SolarWinds\Configuration Management\DeviceTypes\ folder. Please…

 Hi Vic, Just posted an update relating to the Beta 2 uninstall issue here. Let me know how it goes. 

I do have a quick questions regarding this issue. Are you running Windows 2008 R2? The reason I ask is that 'Données incorrectes.' also translates 'Bad data.' 

I'd suggest running the Orion SP2 update again. Let me know if it resolves the issue. Thanks for the quick updates!

Seems that there is duplicate data entries within your database. I have no idea how this occured and requires further investigation. Please run the following SQL query to and provide me with the results. Thanks! SELECT B.TimeStamp, B.BackupNodes, B.AllNodes, B.Granularity FROM Backup_vs_AllNodes AS B WHERE…

The reason that the Add New Monitor is grayed out is due to your location in the tree. In order to add monitors you need to be in a device. Select the All Managed Devices in the tree, then select a device. Once inside the device you will be able to add a new monitor. :) 

Hi Steve, I am currently verifying the map issue as we speak. I am seeing the described behaviour when setting new backgrounds to the map. I'll keep you posted, and provide any possible resolution. Thanks for the post! Derek

Thanks for the update. My suggestion is to open a support ticket so that we can further investigate the issue. I'll take a look at the support case once it is opened. I find it odd that it is not properly upgrading from RC to the one posted on the portal and would like to investigate it deeper.

Do you currently have a support case open on the issue? If so, can post the case number so we can review it.

This does indeed look to be an issue. Are you using the WMI tactic for the Drive Space monitors in question? Are the drives mapped ones? What is the drive mapping method used, Windows, third party, etc...? One possible solution is to switch the Properties in the Web Resource. Select Edit, then Properties in the specific…

Yes the M2M Express is indeed the one!

We've added the custom port for Telnet and SSH for the NCM 5.5 release. I'll ensure that we look at adding the custom SNMP port in the next release.

Thanks. I'd simply try using a Regex instead of the Find String. access.*permit ip any any.* Let me know if it works for you :)

Does your Cisco Catalyst CatOS-1.3.6.1.4.1.9.5.ConfigMgmt-Commands device template contain the following command? <Command Name="EnableIdentifier" Value="(enable)"/> 

In order to diagnose the issue I'll require your Information Service log. I just sent you an email with the location of the files so that you may easily send it to me.