DKessinger · IT Service Delivery Architect · ✭✭✭✭✭

This is located about half the way down the page in Settings > Global Settings > Service Portal under Menu Navigation. It would be the value in the column Main action label (in our case, we have it labeled as "Submit Request". Hope this helps!

I very much appreciate these new advanced notice updates! I can now prepare for what is coming in advance instead of signing in the day of and realizing things have changed. Thanks for starting the early messaging!

It seems that the Separators and Titles do not function. When input into a service catalog, everything seems fine until the Submit Request button is selected at which time an Internal Server Error 500 error pops up. If we remove the separator and title, the service catalog item works properly again.

This would be hugely beneficial. We get emails from HR for user deprovisioning and would love to be able to say if email is from a specified address and the subject is a specific string, then automatically attach the Runbook with the logical processing rules creating a workflow within the ticket so different teams could do…

It's there for us as well. Thanks for the update Joey (and team)!

I came to the community looking for this exact thing. Nvardis said it perfectly where a Closed state should be able to be permanently closed where a Resolved ticket should be able to stay active for the defined period before changing to closed where the user could re-open if the issue comes back up within that defined…

If we are already using SWSD, do we need to sign up for the trial or can we just take a screenshot of what we have already setup? Not sure if these compound upon each other and semi-new to the environment. Great hearing you speak at the SWUG last week as well!

Piggy backing off of this, we would love to have the ability to modify the Change Request forms in the same manner as a Service Catalog Item so we can design it exactly as we need including dropdown boxes and other types of fields other than just text areas for typing. The current design for us is very time wasting and…

We've just transitioned over to the ESM platform, and this would be extremely helpful! Luckily, most of our Service Catalog were for the IT department and don't need transferred, we do have a handful that will need moved in the future as we segregate our departments.

Except for the ESM migration portion, I'm in the same boat. Advanced license but still don't see it anywhere as defined in the response template link/documentation in the original post.

Awesome, thanks!

Just curious, why wouldn't you just have it auto close upon denial within the process of the ticket? I'm assuming that maybe you aren't using a Service Catalog for this scenario? Below is a quick snip of one of our forms that requires approval and closes immediately upon denial.

Thanks for the reply! Perhaps I'm going about it the wrong way and there is another way to tackle this. The main thought for wanting to make staff that have direct reports into STU's would be so they are listed in the drop down for approvals. Currently, if a staff member requests a catalog item that goes to their…