Avadhut.Deshpande · Product Manager · ✭✭✭✭✭

Hi Jeff , Can you please share the details please ,will look into it.

Hi VincentWatti, Can you try the below steps - 1. Navigate to <path-to-webhelpdesk> 2. Launch Portecle (bat file) as admin 3. Go to files and select "Open keystore file". 4. Browse your keystore file under Webhelpdesk->conf->keystore.jks. "Tomcat" can be seen as alias name. 5. Double click on "Tomcat". A window will pop up…

Hi Jasbir, Seems that the query is about Service Desk and not WHD

Suggest - Create a new client ID and secret in thei Google account and reconfigure it in WHD by creating new incoming mail account.

Hi jhoad_gcsd, I understand your frustration - Let me look into it.

Thanks jhoag_gcsd for the focus - It definitely helps us prioritize the features and enhancement....the objective remains better user experience and more value to the customers

We have fixed the issue , will be available in next release. 

Hi percyplant, We are working on the this issue and you will hear from us shortly.

Hi usdptech, Request you to raise Support ticket for the same. As a workaround you may use a similar character to input an apostrophe. Below is the List similar characters as an alternative to an apostrophe. You can copy these symbol and use it in input. 1.Right single quotation mark (’) 2.Left single quotation mark (‘)…

@oag_gcsd - Do look forward to new features in next release.

Thanks shared with Support

Hi Kim ......If you can share the Support ticket #

Can you please share the Support details please.

You may like to raise Ticket with support, definitely try and help you.

Hi Nicholas, Thanks for reaching out with the issue. I have shared it with the Engineering team for exploring possible solution. Avadhut Deshpande PM Team