Avadhut.Deshpande · Product Manager · mod

Hi James, we are working on it..thanks.

We value your feedback, we are closing working with Support to address the issues.

We have taken note of the same and engineering is working on it.

Hi Hogancvsd, If you are on 2026.1 - Tech side will be the legacy UI by using the link. We have released WHD 2026.2 Release Candidate on 30 Apr - this version has the new Tech UI ( On the Right side top change to Tech account)

Hi Jholzhey, You may like to install the NextGen (New Client UI+existing tech

Hi PeterB,Yes you can go to legacy. NextGen is for Client UI only.We will be rolling out NextGen Tech UI is the next release.

Hi Percyplant,Can you please raise support ticket - will look into it.

Hello Freeman2020, Tickets can only be Opened with a past or future date/time via API but it doesn't apply for closing the ticket. Tickets always get CLOSED on current date/time. Does this help .

Hi ZbiV, We are working on this and will update the progress early next year.

Hi ZbiV, We are working on this and hear from us early next year.

Thanks for the inputs ,appreciate it.

Thanks will look into it.

Heyy Thisal, Thanks for tuning in to the WWWO page. I am sure you are on the latest WHD v12.8.3 HF3.....great!!!!! We are presently working on upgrading WHD libraires. One enhancement you should look forward to is QR code scan for Asset management.

Sure ....will update, thanks

Thanks ,Noted

Thanks for reaching out , we are glad that you are using the OOO. Noted your recommendation. It will be good if you can raise a support request and need be Engg team can come on call.

Hi Jeff (jhoag_gcsd), Thanks for sharing this Feature Request, appreciate the workflow explained. Will add to the Roadmap .

Thanks Tom, Done

Noted Phi, will take a look into the same.

Hi Jeff got it, Thanks

Thanks Phil, this is interesting.

Hi jabbomm, Thanks for the interesting request, sure will look into it . Can you please add it to (+) Feature Requests - Web Help Desk (WHD) - THWACK (solarwinds.com)

Noted

Hi jplurker, We are planning Rich text capability and that will take care of this ...thanks for your inputs

Thanks for sharing Anthony, We will definitely explore it.

Thanks for reaching out Jay, We surely plan to have Polling for the user community. Based on the last Poll - we prioritized and implemented these enhancements in the recent three releases. 1.Calendar integration with Outlook 2. Inherit Client details from Parent ticket. 

Will look into it.

Hi Jejog, Thanks for sharing ,Inputs noted and is part of our Roadmap.

Hi Jeff (jhoag_gcsd), Thanks for highlighting this requirement, will add it to FR list.

Thanks Jeff.