Avadhut.Deshpande · Product Manager · ✭✭✭✭✭

Thanks Noted 

Hello Jeff (jhoag_gcsd), This is excellent request and definitely quick value to time to search for connected Child ticket (s). Adding it to Roadmap.

Hi James, thanks for reaching out with FR. I would like to understand more about the 'Quick tickets'. Some of the requirements mentioned can be handled using Recent tickets tab. Are you looking for something deeper. Please share more details of this use case. Thanks.

Thanks Tom, Look ahead for some feature enhancement announcements shortly .

Thanks for reaching out. The Apostrophe issue has been fixed in 12.7.12 . You may like to upgrade and try out. Do let know if any issue.

Hi Typhoon87 (Tom), Thanks for reaching out. Regarding the history tabs of the client interface overhaul - Not in our short term Roadmap.We appreciate the Thwack Feature Requests feedback and deliberate on the same . As mentioned in the above WWWO - Add "Count" to "Ticket Assets" area on Asset Info tab of Tickets is…

Done...thanks 

Agree Jeff , let me see what best we can do.

Heyy Jeff, Good to hear that from a longtime fan of WHD

Hi cod_it_dep, Thanks for sharing the requirement and the urgency. Can you please share the Support ticket details for us to work on.

Thanks noted.

Hi jhoag_gcsd ,Can help elaborate what you mean by customizing the reports

Thanks Typhoon87, will look into it.

Hi Tadiyos, Thanks for reaching out with the Request. Happy that you are using OOO feature. We definitely would like to improve the experience. Do log a feature request for us to follow it up .Have a great day. https://customerportal.solarwinds.com/support/submit-a-ticket 

Hi nelsonm, Is my understanding correct that you want flag/indicator to quickly show whether a ticket contains tech notes. We do have one option in advanced search for tech notes, We can filter tickets which has tech notes with the help of Ticket activity widget.…

We are working on it. Workaround for AD/okta Tech : They need to request admin to modify their profile. Workaround for Normal Tech : They need to first confirm their old password and modify their profile. 

Hi BPWH,WHD is primarily designed as IT help desk and asset management software, .We can use WHD for non-IT assets, which would depend on the specific requirements, using custom field configurations. Do try it out

Good to hear that.

Hi Brad, thanks for inputs. We will work on that as option .

Hi Jholzhey_bu , we have provided a solution to support , please connect with them.

Hi Psihawk - Thank you for your comment regarding the resolution of your incoming mail account reauthorization issue. Could you please clarify whether you experienced this reauthorization problem after upgrading to version 12.8.5? Additionally, we would appreciate it if you could share the solution you implemented to fix…

WHD 12.8.5 HF2 release today, please install it.

Thanks

Heyy jplurker, seems there is connection access related issue between WHD Hosted VM and Database VM. can you plz raise ticket with all details like ... WHD Logs , From which version they are upgrading to latest version , WHD.conf file. 

Hi Ralph,It appears that the incorrect kind of API permission is the cause of the problem. Would you kindly verify that the Application type Mail. send should be the API permission

Please raise support ticket 

Under maintenance 

Thanks for highlighting , the steps are mentioned in the release notes under - Secure Communication to database . We will add it to "Before you upgrade"

Hi jholzhey_bu , can u please raise support ticket for the OAuth for outgoing mail -since we have fixed the issue. Thanks

Please connect with Technical Support <technicalsupport@solarwinds.com> , will try and help out.