ASevera_ELWD ✭✭✭✭✭

Super useful feature - with any system, approvals fall through the cracks, to be able to initiate a reminder automatically would be very helpful. 

Canned responses would be really nice. We used them extensively on our previous service desk software. They ensure a uniform response from all of the relevant techs for specific questions or issues. 

While there is a "workaround" to bring in global fields via dynamic form rules, it would be nice to see the option to pull in global custom fields natively in the change catalog. The ability to restrict custom fields to changes already exists, just not the ability to use them without building out custom forms and linking…

This would be huge. As it it we have to rename the category types to indicate that some are "reserved" for catalog items, but we have a dozen incidents a week submitted where end users have used one of the catalog categories, thinking that they've "submitted a request" when all they've really done is an incident ticket.…

This would be very useful - sharing the same terminology between ticket types leads to confusion in our old system as well as in SWSD - we tell users to submit a request, but they see "incident" when it's created. Would be nice to have a distinction available

Negative. I still have no good solutions to this.