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User Device Tracker (UDT)

Forum UDT not showing connected devices

UDT not showing connected devices

mjlee1979 7 months ago

Hi,

I'm trying to track some devices on our network and looked to use Solarwinds UDT however it appears it's not seeing anything in UDT even though it is there on IPAM, I've included some screenshots as an example to hopefully provide some clarity, can anybody help?

Device Ping

Device in IPAM

Device connected to Port

UDT Settings for port

UTD Port

Top Replies

donrobert5 7 months ago

Instead of looking for the port in UDT, have you tried looking for the MAC Address instead?
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mjlee1979 7 months ago in reply to donrobert5

In Device inventory in UDT yes, it appears to be only showing wireless devices which will be from our Meraki platform but not wired devices.
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donrobert5 7 months ago in reply to mjlee1979

Then that means it is not getting information from the UDT module. Check if you can go to UDT Monitored Nodes.

For reference, you can check the link below.

documentation.solarwinds.com/.../udt-add-orion-nodes-to-udt.htm\
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mjlee1979 7 months ago in reply to donrobert5

All switches are UDT Monitored nodes along with all interfaces
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donrobert5 7 months ago in reply to mjlee1979

can you show me a screenshot similar to the link? I do not see the UDT Monitor Filter from your screenshot.
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mjlee1979 7 months ago in reply to donrobert5

No problem, is it the following?

UDT monitored Nodes

UDT Monitored Interfaces
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donrobert5 7 months ago in reply to mjlee1979

Ok, that means it should get the information. This will now fall under support to verify if data is coming in properly. It would be helpful if you can run UDT compatibility checker for the device/Node.

solarwindscore.my.site.com/.../UDT-Compatibility-Checker
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mjlee1979 7 months ago in reply to donrobert5

Thanks for that, I assume this may have something to do with it?
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donrobert5 7 months ago in reply to mjlee1979

That usually means you are using SNMPv3 for that node. You will need to reconfigure the SNMPv3.

support.solarwinds.com/.../Layer-2-Layer-3-data-not-visible-when-using-SNMPv3

support.solarwinds.com/.../Authorization_Error_-_User_does_not_have_rights_to_requested_MIBs

support.solarwinds.com/.../Enable_SNMPv3_access_for_layer_2//3_Bridge_MIBs_for_Cisco_IOS

support.solarwinds.com/.../Layer_2_//_Layer_3_data_not_visible_when_using_SNMPv3

support.solarwinds.com/.../Missing_IP_addresses_-_ARP_contained_in_VRF

support.solarwinds.com/.../Error:_<SNMP-3-AUTHFAIL:_Authentication_Failure_for_SNMP>
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mjlee1979 7 months ago in reply to donrobert5

Great thanks, I've configured a switch with the following and I'm now not getting that error on the UDT compatibility checker so hopefully device tracker should start to populate.

snmp-server view <OURGROUP> internet included
snmp-server view <OURGROUP> system included
snmp-server view <OURGROUP> interfaces included
snmp-server view <OURGROUP> chassis included
snmp-server view <OURGROUP> mib-2 included
snmp-server group <OURGROUP> v3 auth context vlan- match prefix
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