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Could not download product information

JLabu over 3 years ago

Hello,

I'm still new in Solarwinds and has been assigned a task to update/upgrade my Solarwinds deployment from version 2020.2.4 to 2020.2.6
While checking in My Orion Deployment --> Updates & Evaluations --> Upgrade or Eval now, the page shows the error below

Can anyone highlight me on how to resolve this issue?

Thanks in advance

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0 roadcycling over 3 years ago

Hello,

I have the same error.

Do you have a solution ? Other than the use of iso ...

Best regards
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0 tony.johnson over 3 years ago in reply to roadcycling

What version are you running? After navigating to the license manager has the URL offline=true at the end?
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0 roadcycling over 3 years ago in reply to tony.johnson

Hello Tony

The full information :

Orion Platform HF1, SRM, NPM, DPAIM, NTA, VMAN HF1, UDT, SAM HF1: 2020.2.5

No, I have not the offline=true in the URL

I have disabled the windows firewall, and testing all address in the article 'Orion URLs for Firewall Whitelisting'

I have two environement. In the environement in version 2020.2.4 the update is available

Thanks you for your help
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0 aLTeReGo over 3 years ago in reply to roadcycling

The Product Catalog specifically comes from downloads.solarwinds.com. If you go to that URL from the Orion server, you should receive a very simple text message 'Not found'. If you receive a timeout or other error, then there is likely something in between that is preventing access to that URL.
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0 aLTeReGo over 3 years ago in reply to roadcycling

The Product Catalog specifically comes from downloads.solarwinds.com. If you go to that URL from the Orion server, you should receive a very simple text message 'Not found'. If you receive a timeout or other error, then there is likely something in between that is preventing access to that URL.
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0 roadcycling over 3 years ago in reply to aLTeReGo

Hello,

If test the URL downloads.solarwinds.com in my two environnement I receive a error 404.

I don't understand why with the 404 error the environnement in version 2020.2.4 works and the environnement in version 2020.2.5 does not works
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0 roadcycling over 3 years ago in reply to roadcycling

With Internet explorer, error 404, but with google chrome is Ok (Text message : Not found) ...
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0 roadcycling over 3 years ago in reply to roadcycling

The network configuration works.

In the AdministationService.log I have :
2021-09-15 11:37:24,836 [118] DEBUG (null) SolarWinds.Administration.UpdateState.WCF.UpdateStateService - productVersionComparison: Id: NPM, LocalVersion: 2020.2.5.11575, MainVersion: 2020.2.5.11575, Id: NTA, LocalVersion: 2020.2.5.13885, MainVersion: 2020.2.5.13885, Id: SAM, LocalVersion: 2020.2.5.11155, MainVersion: 2020.2.5.11155, Id: SRM, LocalVersion: 2020.2.5.3507, MainVersion: 2020.2.5.3507, Id: UDT, LocalVersion: 2020.2.5.2297, MainVersion: 2020.2.5.2297, Id: VMAN, LocalVersion: 2020.2.5.20101, MainVersion: 2020.2.5.20101, Id: ORIONPLATFORM, LocalVersion: 2020.2.55220.30684, MainVersion: 2020.2.55220.30684

2021-09-15 11:37:24,868 [118] INFO (null) SolarWinds.Administration.UpdateState.WCF.UpdateStateService - Products are up to date
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0 roadcycling over 3 years ago in reply to roadcycling

After applying the solution of aLTeRego, the solarwinds administration service was no present.
I reinstalled the service (With SWA-2020.2.5.269-AdministrationService.msi) and it fixed my issue
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