What We're Working On (April 10, 2025)
Recently Released
Strengthening the ITSM Core
- Data masking for system fields November 24
- Improved My Profile page January 12
- Custom field data masking (Premier Plan) January 12
- Custom fields searching, sorting, and filtering February 16
- Migration to new email provider for better reliability, security, and better controls for administrators March 16
- Improved workflow and field mapping for alerts from SolarWinds Observability Self-Hosted and SaaS April 6
Analytics
- Better UX for selecting and building widgets December 8
- Pre-built PowerBI templates December 12
- Service Statistics for Changes January 12
- New filters for time-centric reports January 12
- Custom fields in PowerBI April 6
Workflows and Automation
- Generative AI (Premier Plan)
- Auto generate runbooks of files and free text November 10
- Released to accounts in the Australia datacenter January 12
- UX enhancements for better interaction with AI in the platform March 16
- Automate actions with data from API responses December 8
- Automation Rules on Survey Responses March 16
Discovery / Asset management
- Ruby updated for Windows Discovery Agents February 16
- Ability to set serial number as only unique identifier to match on April 6
Integrations
- Field mapping for triggered incidents from Observability Self-Hosted and Observability SaaS April 6
Mobile App
- Deep linking from external links November 10
- Supports Enterprise Service Management (ESM) November 28
Additional items were released and noted in the release notes
What We’re Working On
Strengthening the ITSM Core
- Sandbox (Premier Plan)
- Easier identifying difference between incident and service request
- Improved icons for quick reference
- Quick filters for easily switching between the types
- Task Management Revamp
- Be able to add comments, multiple states, view parent object data, relate to multiple objects
- Dark Mode
- Approval Reminders
- Enterprise Service Management (ESM)/Beyond IT Enhancements
- Account migration into an ESM account (New)
- New service provider template - Facilities (New)
- Allow attach other assets as related item to an incident to a new created service provider
- New Custom Field Types with Validation (these will be done in phases and each phase will be released as completed): (New)
- Number - phase 1
- Email - phase 1
- Telephone - phase 2
- URL - phase 2
- Regex - phase 3
- Allow Requester to mark ticket as Closed instead of Resolved (New)
- Ability to archive and unarchive setup objects: (New)
- Groups
- Categories & Subcategories
- Resolution Codes
- Data Masking
- Allow data unmasking in audits
- Virtual Agent
- Redirect users from VA to the portal to complete ticket creation (New)
Analytics
- New filter of "Today" which will look back to midnight in the user's timezone (New)
- Ability to create a custom widget for asset records (New)
- UX enhancements in the analytics area for better clarity and usability
Workflows and Automation
- Field input when attaching runbooks (Premier Plan)
- Allow Automations to Attach/Replace Runbook on Record (Premier Plan) (New)
- Process change type without needing to delete and recreate
- Be able to change an approval task in a process to a task or vice versa
Integration
- Integration with AutoMox for Patch Management
- Azure AD/Entra ID (New)
Discovery / Asset management
- Integration with Patch Management tool(s)
- Data Normalization of Software Titles (New)
- Unify Configuration Item(s) and Asset Records (New)
- Import Additional Information from SolarWinds Observability (New)
- Improved Discovery Agent Response Times (New)
This forum contains forward-looking statements regarding future product plans and development efforts. SolarWinds considers various features and functionality prior to any final generally available release. Information in this forum regarding future features and functionality is not and should not be interpreted as a commitment from SolarWinds that it will deliver any specific feature or functionality in the future or, if it delivers such feature or functionality, any time frame when that feature or functionality will be delivered. All information is based upon current product interests, and product plans and priorities can change at any time. SolarWinds undertakes no obligation to update any forward-looking statements regarding future product plans and development efforts if product plans or priorities change.
