What We're Working On (February 21, 2024)

Recently Released 

  • Strengthening the ITSM Core 
    • View Other approvers comments in the portal Jan 21
    • Received quantities in purchase order Dec 10
    • Improve Search Results Dec 10
    • Upgrade Discovery scanner agent with OpenSSL version 3 Jan 21
    • Dynamic Approvers Nov 26
    • Enterprise Service Management (ESM)/Beyond IT
      • Collaboration Phase 1 Feb 4
    • Convert a service request to incident Jan 21
    • Select related asset from portal Feb 18 
  • Analytics
    • PowerBI Integration:
      • Custom fields implementation as part of Power BI connector (New)
      • Send incremental data using the Power BI connector
      • Add assets data to the Power BI connector and additional fields to incidents 
  • Workflows and Automation
    • Modify inputs after service request submission (in Labs) Nov 26
  • Integrations 
    • Updated At filter in the missing objects – API and UI Jan 21
  • Discovery / Asset management
    • Jamf Pro- adding mobile devices Dec 10
    • Upgrade Discovery agent with OpenSSL version 3 Jan 21


What We’re Working On  

Strengthening the ITSM Core    

  • Approvals Reminders (New)
  • One Decline is enough (New)
  • Canned responses for agents
  • Add filters to Custom forms index
  • Enterprise Service Management (ESM)/Beyond IT Enhancements
    • Single pane of glass on Tickets for portal users (New)
    • Certificates management (New)
    • Creation of service providers using templates (New)
  • Sandbox (Premier Plan)
  • Be able to sort results when attaching related items
  • Group assignment system field (New)



  • PowerBI Integration:
  • Ability to filter incidents by hours
  • SWSD Analytics improvements


Workflows and Automation    

  • Assets automation - additional capabilities (New)
  • Field input when attaching runbooks
  • Ability to trigger the automation rules on any field update
  • Filtering automation rules and dynamic form rules indexes (New)
  • Unified trigger for running automation rule when creating or updating an object (New)
  • Parse data from process integration API responses and populate it with workflow actions (New)



  • API
    • Ability to filter by time (New)
    • API filtering improvements (New)
    • API: Add fields documentation
    • API: Add custom fields to groups API call
    • Improve service desk API Documentation
  • Generative AI:
    • Suggested solutions and response (Premier Plan)
    • Ticket summarization (Premier Plan)
  • Virtual Agent enhancements:
    • Phase 3 (Ticket management, Enhanced search)
    • OTB articles (New) / for Premier plan
    • Chat with Live Agent
      • start the chat with an agent with the last conversation with the virtual agent (New) / for Premier plan
      • Chat with Live Agent available on collaboration channels (MS Teams and Slack) (New) / for Premier plan


Discovery / Asset management 

  • Integration with Patch Management tool(s)
  • Move Network Devices to CI data model
  • Assets reports – filtering options improvements
  • Revamp of software index page
    • Adding the ability to merge like software together
  • Exclude IP range from subnet(New)



Mobile App

  • Deep linking from external links (New)


This forum contains forward-looking statements regarding future product plans and development efforts. SolarWinds considers various features and functionality prior to any final generally available release. Information in this forum regarding future features and functionality is not and should not be interpreted as a commitment from SolarWinds that it will deliver any specific feature or functionality in the future or, if it delivers such feature or functionality, any time frame when that feature or functionality will be delivered. All information is based upon current product interests, and product plans and priorities can change at any time. SolarWinds undertakes no obligation to update any forward-looking statements regarding future product plans and development efforts if product plans or priorities change.

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