What We're Working On (November 13, 2024)

Recently Released  

Strengthening the ITSM Core  

• Canned responses for agents June 23 
• Enterprise Service Management (ESM)/Beyond IT Enhancements 
  • Creation of service providers using templates August 18 
  • Duplicate Service Provider September 15 
  • Ticket Forwarding functionality and analytics September 15 
• Group assignment system field September 29 
• Update records via CSV import June 23 
• Add filters to Custom forms index 
• A 14-days free trial of Premier features for Advance plan customers October 20 
• Data masking (Premier Plan) 
  • On free text, Word and PDF files August 25 
• Easily Add More Service Agent Licenses, On-Demand October 20 
• Ability to filter, sort, add as columns, and search on service request custom fields November 10 

Analytics 

• Ability to enable and disable SLAs October 20 
  • This will allow for keeping of historical SLA breaches for future reporting 
  • Allow you to setup SLAs in a disabled state to be enabled at a future date  
• Service Statistics for Problems

Workflows and Automation 

• Assets automation - additional capabilities August 25 
• Generative AI (Premier Plan) 
  • Auto generate runbooks of files November 10 
• Filtering automation rules and dynamic form rules indexes 
• Ability to trigger the automation rules on any update 
• Modify Inputs November 10 
  • Control over modify inputs used in a process 
  • Improved UI and UX 
• Custom operators between conditions in automation rules June 23 

Discovery / Asset management 

• Revamp of software index page September 29 
  • Adding the ability to merge like software together 
• Custom asset states August 18 

   Mobile App 

• Deep linking from external links November 10 

What We’re Working On   

Strengthening the ITSM Core     

• Sandbox (Premier Plan) 
• Easier identifying difference between incident and service request 
  • Improved icons for quick reference 
  • Quick filters for easily switching between the types 
• Task Management Revamp 
  • Be able to add comments, multiple states, view parent object data, relate to multiple objects 
• Dark Mode (New) 
• Approval Reminders (New) 
• My Account restructuring, including support ESM mode (New) 
• Data masking (Premier Plan) 
  • On user text inputs 
  • Allow control over custom fields masking 
• Enterprise Service Management (ESM)/Beyond IT Enhancements 
  • Allow attach other assets as related item to an incident to a new created service provider 
  • Allow portal users navigate between ORG landing page and Service Portals 

 Analytics     

• PowerBI  Integration: 
  • Custom fields implementation as part of Power BI connector 
• SWSD Analytics improvements 
  • Faster load times 
  • Additional filter options in time centric reports – ability to filter incidents in service statistics reports by Created date, Updated date, and other fields  
• Service statistics on Changes  

Workflows and Automation     

• Field input when attaching runbooks 
• Automation rules on satisfaction survey responses 
• Generative AI (Premier Plan) 
  • Enhance scope of suggested solution to Solutions 
• Process change type without needing to delete and recreate 
  • Be able to change an approval task in a process to a task or vice versa 

Integration  

• API 
  • Ability to filter by time 
  • API filtering improvements 
  • API: Add fields documentation 
  • API: Add custom fields to groups API call 
  • Improve service desk API Documentation 
• Process integration 
  • Ability to parse data from HTTP responses in process integrations and populate it in service and change request fields  
  • OAuth 2.0 support for process integrations 
• SolarWinds Observability SaaS (previously SWO) – ITSM integration 
  • Identify incident origin triggered by SolarWinds Observability SaaS alerts 
  • Custom fields mapping 
• SolarWinds Observability Self-Hosted (previously HCO) – ITSM integration 
  • Custom fields mapping 

Discovery / Asset management  

• Integration with Patch Management tool(s) 
• Be able to match only on serial numbers (New) 
  • There are times where you want to only match on serial number and not serial number, host name, and mac address.  

Mobile App 

• Support for Enterprise Service Management (ESM) (New) 

This forum contains forward-looking statements regarding future product plans and development efforts. SolarWinds considers various features and functionality prior to any final generally available release. Information in this forum regarding future features and functionality is not and should not be interpreted as a commitment from SolarWinds that it will deliver any specific feature or functionality in the future or, if it delivers such feature or functionality, any time frame when that feature or functionality will be delivered. All information is based upon current product interests, and product plans and priorities can change at any time. SolarWinds undertakes no obligation to update any forward-looking statements regarding future product plans and development efforts if product plans or priorities change.