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Wireless Summary View not loading(blank)

RAJPAD

After upgrade to 2025.2 the wireless summary view doesnt load. Anyone else with similar issue? Support case opened.

Case # - 01967740 Wireless Summary View is not loading (blank)

thank you,

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Comments

nmitsteve66

Yes I have the same issue 01971355

nmitsteve66

If you search for an AP by name it still works

RAJPAD

Hey Steve, yes that is correct searching for AP by name is working. the most recent response from support, is to rebuild the website.I',m using an AWS.

nmitsteve66

I am in the early phases of support only uploaded diagnostic yesterday will keep you posted

RAJPAD

We managed to resolve this by unmanaging all the WLCs, clearing the wireless access point DB table, and -remanaging the WLCs, after a few hours the wireless summary view started working again.

nmitsteve66

But during that time i assume you would not be monitoring?

RAJPAD

HI Steve, I'm afraid the issue came back after a few days, reverting back to support.

nmitsteve66

Thanks I am still awaiting updates linked them to your case

RAJPAD

much appreciated, I will keep you posted.

ondrej.ploteny

Hello, do you have any update from Orion support? Looks like we hit the same issue... thank you

RAJPAD

This was the response from support.

They found performance degradation issue while loading the Wireless Summary page.

On the Wireless Summary page a certain SWQL query is executed for loading wireless access points. The query takes data from various entities. We have reviewed the query and observed a slowdown, which in certain cases results in a timeout. We have already reported this issue and are working on a solution.

As a temporary workaround we suggest to increase the timeout faced on the Wireless Summary page. To adjust the timeout setting please perform the following:

Navigate to the Advanced Configuration page (/orion/admin/advancedconfiguration/global.aspx)
Find 'CommandTimeout' setting under the 'Swis.DataProviders.Sql' section and change the value from default 30 sec to 90 sec.

At this point,you will still face a slowdown on the Wireless Summary page load, however, wireless data should eventually appear on the page and there should be no blank page anymore.

Please note that this is just a temporary workaround and as soon as the issue is fixed (and customer upgrades to the latest version) - setting can be reset to the default value.

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