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Offline Installer missing from ISO download

We recently decided to update to 2023.3 , We download the offline installer from the SolarWinds customer portal, while performing a dry run of the upgrade.

We noticed that after unblocking and mounting the ISO file, we did not see the offline installer file.

Case has been raised for it #01510342 , But we have not received a proper response for it yet.

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  • You'd be better advised to go to 2023.4.2 - quite a few bugs and/or issues in 2023.3. And I can verify the offline installer for that was complete when we downloaded and used it.



  • Look at this, I don't think Solarwinds offline installer is supposed to as small as 115 Mb...The exe file when we run it, it requests for internet connection

  • I am currently downloading the offline installer and the entire ISO is 4.1Gb.

    Once I mount it and see the individual files they will naturally be a lot smaller. And you do have the installer in the screenshot you shared - it's called SolarWindsInstaller.exe - just double-click that and the install will run.

    In my case (not HCO) the exe is:

    All the .cab files with the actual data are stored in the \subinstallers folder.

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  • I am currently downloading the offline installer and the entire ISO is 4.1Gb.

    Once I mount it and see the individual files they will naturally be a lot smaller. And you do have the installer in the screenshot you shared - it's called SolarWindsInstaller.exe - just double-click that and the install will run.

    In my case (not HCO) the exe is:

    All the .cab files with the actual data are stored in the \subinstallers folder.

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