Odd Issue with PowerShell SAM Monitor on one Node

Fun one off issue that I am not sure if it is the node or the monitor.

I have a PS monitor setup to check a folder for the existence of an XLS file. I have a Prod and Stage instance of this monitor that is setup on Prod and Stage servers.  The monitors are setup identical the only difference is the name of the monitor. 

Both monitors are set to Inherit account from node.

Both nodes have the same service account setup on them. 

The Stage Monitor is currently responding with an Unknown status.

If I go into SAM and find the monitor to test when I test with the Stage Node it says "unknown user name or password"

The account that SAM should be using is the same account that the node uses to report on WMI and it is showing up.

I can go and find a different application monitor and add it to the Stage node and it will work like it should.  I know the Solarwinds account works. 

I tried adding the Prod monitor to the Stage server and it failed as well with 'unknown user name or password"

I removed the monitor and added it back and it is still showing as unknown. 

This seems like I am missing something.  Or maybe the node is having a Monday.  Thanks - Dave

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  • I found this link  - View online

    Received an update from Support and made the following changes which appears to correct the issue.  These changes were done on the APEs and the Primary server.

    File:  %SolarWinds Install Directory%\SolarWinds\Orion\SolarWinds.APM.Probes.dll.config

    Backup the file above

    Launch Notepad.exe in administrator mode and load up the file

    Find the line:  <add key="UseLegacyPowerShellImpersonation" value="false" 

    Change the line to:  <add key="UseLegacyPowerShellImpersonation" value="true" />

    Restart Orion Services

    One of my polling engines was set to False and one was set to True.  Wink So I moved the node over to the polling engine that had it set to True. It Errors out but this time it times out. Not sure if it is progress or not.  lol.

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