v15.2.4 - automatic service shutdown after 5 days of running

Question

We are running Serv-U on Windows and since the upgrade to v15.2.4 we have the problem that Serv-U shuts itself down after (almost) exactly five days. (give or take a couple seconds - according to the event logs) 
 It has done this three times so far (we installed on the 24th of August, and now had such an shutdown on the 29th of August, the 3rd and 8th of September) 
 
 Anyone else with the same problem?

rblumenthal · Answer

Looks like this issue's been fixed by applying Hot Fix1. No more time bombs observed.

rblumenthal · Answer

Yes. I have this problem on 25 instances. Another bug with Serv-U and more paperwork. 
 Upgrade from v15.2.3 Hot Fix 2 to v15.2.4 done on: Thu 02Sep21 08:11:24 
 Evidence from test instance logs C:\Program Files\RhinoSoft\Serv-U\Logs 
 [01] Thu 02Sep21 08:11:24 - Domain started 
 120 hours later and service has magically stopped: 
 
 [01] Tue 07Sep21 08:11:28 - Domain stopped

SolarWinds support are investigating this. 
 It's because it does a license check every 5 days. Looks like: IF license OK THEN {Stop service} 
 I wonder IF license is NOT OK then {do nothing to service} 
 
 Workarounds I suggest: 
 - Setup 120 hour reminders to start the App on your various systems 
 - Automate the starting of service when it stops.

tomcrigger · Answer

Well, I didn't get any "stoppage" at 120 hours and did a server reboot over the weekend so all looked good here.

jeffpahf · Answer

Hot Fixes | SolarWinds Customer Portal https://customerportal.solarwinds.com/HotFixes# 
 With HF 01] Fri 17Sep21 16:37:44 - Serv-U File Server (64-bit) - Version 15.2 (15.2.4.1327) - (C) 2021 SolarWinds Worldwide, LLC. All rights reserved. Prior [01] Tue 07Sep21 09:33:13 - Serv-U File Server (64-bit) - Version 15.2 (15.2.4.1324) - (C) 2021 SolarWinds Worldwide, LLC. All rights reserved. Fingers & Toes Crossed

rblumenthal · Answer

Hi calc2014 the Serv-U v15.2.4 service stops after every 5 days. To be pedantic: you start the service for it to work and not restart it. 
 Unfortunately, as per chrisrow he has confirmed the service stops every 5 days. This means if you start v15.2.4 on: 
 1st Sep at 18:00 then the service will stop on: 
 6th Sep at 18:00. Then for example if you start the service again on: 6th Sep, 1hr later at 19:00 then the service will stop on: 
 11th Sep at 19:00. 
 The license for Serv-U is non perpetual; so for me, it sort of makes sense to run periodic license checks to keep the money coming in otherwise someone might just start the service once and leave it running forever.

jeffpahf · Answer

Well, (suggesting my prior posts are the answer) as well as some other helpful posts in this thread) 5 minutes past 120 hours, and all is right in the World...

v15.2.4 - automatic service shutdown after 5 days of running

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