Hello,
Currently running Web Helpdesk version 12.8.3
We currently have our clients synced with AD and also, we have separate departments and users.
Question is when there is a outage and its either our network or a vendor issue we have multiple people from different departments calling in regarding the same issue. We would like to merge them under a general department. Currently if we merge them we have to choose one ticket to be the main ticket and then it will fall under that person and department.