Test Advanced Alerts not alerting

I click on alerts. Then on Configure Advance Alerts. I highlight an alert. Then I hit Test Alerts. I select a Node. Then I hit "Test Alert Trigger".

and nothing.

When I do the same for Basic Alerts it works.

What could I be doing wrong?

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Accepted answers

aegismedia

Solved.

SolarWinds Alerting Engine wasnt started.

All comments

aegismedia

anyone?

jonchill

I've got a similar problem in that if I try to test an alert it gives me an error message, I've got a call open with support who are looking into the problem.

Jon

mark_wiggans

As a workaround you can test advanced alerts by using the Advanced Alert Manager. This application is located in advanced features under Solarwinds Orion. Do no test from NPM.

aegismedia

did that. no difference. emails are still not being sent.

I also tried the Test Fire Alerts with no luck.

Is there anything else I can try?

mark_wiggans

so the alert itself is not working but testing it works in that it shows that it fails? or the Testing of the Alert does not "test"?

aegismedia

Testing the Advance Alerts = nothing

Basic Alerts are working

Test Alerts from Basic Alerts are working.

mark_wiggans

You shouldn't be able to test Basic alerts in the Advanced Alert Mgr.

Is the adv. alert enabled? Are you getting an hour glass when testing your advanced alert in the Advanced Alerts Manager?

aLTeReGo

Mark, I'm getting an hour glass when trying to test fire alerts. Sounds like this Is this an known issue. Is there a workaround?

Are you getting an hour glass when testing your advanced alert in the Advanced Alerts Manager?

mark_wiggans

Mark, I'm getting an hour glass when trying to test fire alerts. Sounds like this Is this an known issue. Is there a workaround?

Is the hour glass occurring in the Adv. Alerts Manager?

aLTeReGo

Yes Sir

Mark, I'm getting an hour glass when trying to test fire alerts. Sounds like this Is this an known issue. Is there a workaround?

Is the hour glass occurring in the Adv. Alerts Manager?

chris.conway

For anyone who gets an error message pop up when test firing an advaned alert.

I've been told by SolarWinds support that it should be fixed for the version 8.5 beta.