need some help on advanced alert issue

Question

Dear all,

I have modified nothing except pressed "clear" carelessly yesterday evening (circle in red in the attachment).

Since then, I haven't recieve any advanced alert for the customize poller (icmpInMsgs).

I would like to know if anyone had experience on this issue or know how to solve it?

I tried to delete the customize poller (icmpInMsgs), and redo the process of adding an new universal device poller. The statistics reset and start new collection of it, but I still haven't get any advanced alert even it reaches the value I set, as shown on the remaining part in the attachment.
But I can have basic alert about the packet per second for some interfaces of the Cisco switch.

Do anyone know what the reason I cannot have alert for the customize poller (icmpInMsgs)? And what is the function and what does it mean for the "clear" action?
Please share your valuable experience with me, thanks.

Thank you very much.

Best regards,
Jason

adv alert.jpg

jasonyau · Answer

Dear bshopp,

Oh yes...I guess I find the reason why I donot receive any advanced alert. (Suppose to be the cause of not receiving any advanced alert)

After opened the Orion Service Manager today, I saw that SolarWinds Alerting Engine is in "Stopped", but not in "Running".

After I start it, make it become "Running", the alerts finally appear again once the conditions are satisfied.

Really thank you very much. Thanks for your help.

Best regards,
Jason

jasonyau · Answer

Dear bshopp,

It should be all are selected, but all are in grey color. (as you see in attachment)

Thanks.

Best regards,
Jason

view.JPG

bshopp · Answer

In Alert Manager, in the top toolbar if you go to View -> Include in Alert View, what all is selected/checked?