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'Interface not up' Alert Questions

I am new to using SW, and looking for some guidance on an issue we are having with an alert that is set to trigger when it sees an interface on any of our network devices changes from the 'Up' state. It is triggering for some reason unknown to us, and we will get batches of them throughout the day, anywhere from six to 140 at a time. It happens on routers, switches, firewalls, and other types of devices. There does not seem to be a pattern to the timing.

It is set to alert on Interface. The scope is set to 'Network' device types. The trigger condition is when an interface status changes, and it is not equal to Up. I was told that we used to have it set to 'interface is equal to Down' but that was not fully working for us, like it was missing some.

Looking through Events, I was unable to find the ones correlating to these, but maybe I was doing something wrong or just not seeing them.

I am sure there is a bunch of necessary details I am leaving out, but if someone is able to help, it would be hugely appreciated, and will do my best to provide more information.

Thank you!

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pratikmehta003

Interface status will have lot of options... are u sure that you need to alert on all the status?

And if u are getting alerts frequently then you can try to put a wait time...

scott11

Thanks for your response.

Is there a more preferred method to do that besides 'not up' ?

I thought about that, but the option is not available, per Solar Winds support: "That option disappears if you have an event as a trigger condition. You'll have to remove the "Status has changed" interface event."

pratikmehta003

You can use Interface status option instead of what you are using now.. Once u select interface as object to alert on and status option, you will get all values that you are looking at..

check this: Success Center

scott11

We already are using Interface Status. Not sure exactly what you mean?