Custom Pollers Crash Report Writer and Sys Mgr

Question

I'm trying to create a report with Report Writer that displays all UPS' and their current load percentages.

On the Filter Results tab, I add the following elementary condition...
"Records where Poller Name is equal to *"

When I click on the * to choose the poller name, Report Writer closes and the following two events are logged in the Application Log...

Event Type:	Error
Event Source:	Application Error
Event Category:	(100)
Event ID:	1000
Date:		4/12/2007
Time:		12:17:13 PM
User:		N/A
Computer:	ORION
Description:
Faulting application OrionReportWriter.exe, version 8.0.0.14, faulting module unknown, version 0.0.0.0, fault address 0x00000001.

-------------------------------------------------------------------

Event Type:	Information
Event Source:	DrWatson
Event Category:	None
Event ID:	4097
Date:		4/12/2007
Time:		12:17:13 PM
User:		N/A
Computer:	ORION
Description:
The application, C:\Program Files\SolarWinds\Orion\OrionReportWriter.exe, generated an application error The error occurred on 04/12/2007 @ 12:17:13.540 The exception generated was c0000005 at address 00000001 (<nosymbols>)

AaronK · Answer

I just had this exact issue...  SW tier 3 said to remove and reinstall all SW software on the server.  Sux I know.

Make sure you back up your reports and maps folders, and the website under InetPub.  I had to remove all of the software, delete the entire solarwinds.net tree from HKLM/Software in the registry, and then download and reinstall the applications again.  Don't forget to re-apply the patches too.

I would temporarily disable alerting too, or you'll get slammed when the service comes back up.

In the end, this did resolve the issue.

Aaron

FormerMember · Answer

I am also experiencing identical problems. Any word on a fix for this?

direland69 · Answer

Latest hotfix for System Manager did not correct this issue.

Anyone else experiencing this or have suggestions on how to fix?