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Inability to acknowledge/clear alert.

Hi Guys,

I am helping our network engineer filter through alerts and the jobs creating these but have ran into quite a few issues acknowledging and clearing alerts from the system.

Essentially i am unable to clear an alert that is present, the alert related to a port going down (planned outage). Since the outage the port has been up for about a week but i am unable to acknowledge and clear this alert. I am able to hit the acknowledge button and have permissions to do so however upon typing in the acknowledgement notes and proceeding nothing occurs. The device in question currently has other active alerts but not for the port/active alert in question.

Can anyone please advise what i am doing incorrectly, please be aware i am entirely new to solarwinds and may need some extra in depth directions .

Just to add, have been doing some reading and our alerts are "advanced" (as i understand basic alerts cannot be cleared).

Cheers,

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d09h

Does the account being used have Alert Management Rights? https://documentation.solarwinds.com/en/Success_Center/orionplatform/Content/Core-User-Account-Access-Settings-sw2264.htm

mcpantaloons

Yes, full permissions so no issues there.

Tried following the "Active Alert did not clear" known issue resolution. Attempted to turn the alert off (within alert management) then acknowledge and clear the alert on the port itself before re-enabling the alert but this did not provide any success. Unsure if i am doing this incorrectly, pulled the information from the following page.