Ticketing System - Help Desk Software ?

Does anyone here have a recommendation on help desk software for creating tickets, etc that would work well with Orion?

Thanks for your help!

Justin

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dimonet

Frontrange Heat is very good at creating custom help desk ticket forms. A very powerfull application that would also reside on your SQl server. SO you could use sql triggers to automate ticket creation. I would check it out.

AndyW1961

I bought and recommend FocalScope Help desk Ticketing System andLive Chat software. Although we don’t use Orion in the office, we haveintegrated it with a few of our existing CRMsystems using the developer’s API.It really improved our workflow and how organized we are, since every ticket istraceable and has a full action history log. It is well worth the price for usconsidering all the headaches it relieved for us!

Nandish

You may access the link mentioned below.Hope this post gives you a better picture for what you are looking for because it has so many participants who have shared their views on integrating Orion to a Help desk systems.

jeff.stewart

I would also check out the following technical reference we have created for integrating Orion with ticketing systems;

http://www.solarwinds.com/documentation/Orion/docs/OrionTTIntegration.pdf

Jeff

faizalis

Could you help me how to integrate heat with orion.

dorin

You can try with this one Help desk software, i think it is possible to integrate it with Orion but I am not 100% sure.

LGarvin

Worthy of note here is yesterday's (5/21) release of SolarWinds Web Help Desk v12, which (among many other new features) offers native integration with Alerts from NPM, NCM, and SAM.