I am trying to raise a ticket from the customer login. The menu asks for the Serial Number. This is the first time I came across the ticketing system requesting the S/N. How do you find the serial number of the NPM ? Where is it ?
You can find it on customer portal by logging in using custormer login
The Serial Number is not important for Orion NPM and its modules when you open a ticket, the Customer ID (SWxyz) is sufficient for us to check the maitenance status. Same thing for Engineer's Toolset.
We however need the Serial Number for Kiwi Products, LANSurveyor.
Either the Support Policy ID or the Customer ID will make it for ipMonitor even if the customer ID is preferred.
I hope this helps anyone that will raise a support ticket. If you are interested I can give further advises on how to create an efficient ticket.
Yann
