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Need to remotely support clients outside my network

I am looking at DameWare products and I am unsure exactly which product would be best for my use case. We will need to support clients both internal and external to my local network. I "think" that means I need DameWare Remote Support, but not sure.

I understand that DRS also includes DameWare Mini Remote Control, and then there is some sort of Windows "client" as well. I'm trying to imagine the architecture of this. What exactly gets installed on the servers that will host DameWare? What gets installed on the laptops/workstations of my IT staff who will provide the remote support? Finally, what, if anything, gets installed on the client machines in order to allow remote support?

I imagine the answers to these questions are actually pretty simple, but the documentation I have seen is a little confusing. Help would be appreciated. Thanks.