We are having issues with our web transactions in that some sites are taking a long time to load. For instance a simple transaction that just visits Facebook.com and looks for a string is taking almost 30 seconds through WPM. However if we go to the server running the transaction and browse to Facebook using IE it loads in a second or two. Also if we take the same recording file and play it back on the same server we get finish times of under 3 seconds.
Looking at the log for the transactions this is the only error I see on the playback server. The cache directory referenced below does not exist.
2016-06-28 13:07:25,996 [SolarWinds.SEUM.Agent.Worker.exe][Browser Thread] WARN SolarWinds.SEUM.Player.WatiN.WatiNPlayer - Unable to get global connection proxy settings. Error number is 5
2016-06-28 13:07:35,996 [SolarWinds.SEUM.Agent.Worker.exe][UI Thread] WARN SolarWinds.SEUM.Browser.SEUMWebBrowser - Unable to delete cache directory C:\Users\SEUM-User-7\AppData\Local\Microsoft\Windows\INetCache\Content.IE5. System.UnauthorizedAccessException: Access to the path 'C:\Users\SEUM-User-7\AppData\Local\Microsoft\Windows\INetCache\Content.IE5' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileSystemEnumerableIterator`1.CommonInit()
at System.IO.FileSystemEnumerableIterator`1..ctor(String path, String originalUserPath, String searchPattern, SearchOption searchOption, SearchResultHandler`1 resultHandler, Boolean checkHost)
at System.IO.Directory.GetDirectories(String path)
at SolarWinds.SEUM.Browser.SEUMWebBrowser.DeleteCacheDirectory(String path)
Here is the waterfall chart from the long transaction. Any help would be appreciated as we are unable to use or WPM product until this is resolved.
