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WPM: Cookies? MFA?

We have an application being hit from an on-prem poller that requires mutli-factor authentication (MFA) the first time a user logs in.

We did this manually on poller then recorder works on poller without needing MFA again.

However, when we set up the polling from this poller through WPM it wants the MFA again as if the cookies are not being stored or it is a different "browser" than what the recorder uses.

Any ideas on how to get this working without requiring a process that has to do the MFA every time we poll?

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Accepted answers

hypodeus

1. We added numWorkerProcesses="2" within \Program Files (x86)\SolarWinds\Orion\SEUM\Player\SolarWinds.SEUM.Agent.Service.exe.Config

  <agentConfiguration numWorkerProcesses="2">    <domainAccounts domain="***">      <domainAccount *** />      <domainAccount *** />    </domainAccounts>

2. Restarted Player Service (I believe this was it)

3. Then launched SolarWinds.SEUM.AgentDomainConfigurationTool

*We were told there must be a minimum of 2 accounts for the transaction monitoring.

All comments

chad.every

There isn't a good way to do MFA with WPM. It'll be prone to break every time the application requires that code. It would be better to try and bypass MFA for just that account that WPM is using.

WPM uses up to 7 local windows accounts on the server that the WPM player is installed on. If you can't bypass MFA then you'll need to log into Windows as each WPM user and use IE. Once the cookies are set for each of those users you might have some success. But like i mentioned before, it'll stop working once the application asks for MFA again.

2016-07-26 11_19_47-se-lhi-atol-ori (10.199.21.25) - Remote Desktop Connection Manager v2.7.png

petr.krcmarik

Hi,

There is also possibility to use domain accounts for playback. This could be more convenient, because you can reuse domain accounts on different playback location.

Petr

hypodeus

chad.every Where would I find what the passwords are to these auto created local accounts? Specify a password for WPM user accounts - SolarWinds Worldwide, LLC. Help and Support ??

petr.krcmarik I found an article on setting specific domain accounts I believe here.. Use domain accounts in Web Performance Monitor - SolarWinds Worldwide, LLC. Help and Support

chad.every

The passwords are auto generated when the account is created. You'll need to use that link you provided to set them to a password that you know.

hypodeus

Thank you both for your help! We decided to go the domain route. There is a note in the article:

"The number of domain accounts needed is based on the numWorkerProcessesentry in SolarWinds.SEUM.Agent.Service.exe.config. The default on the main Orion server is 2 workers and on remote players, the default is 7."

Do you know if there is a way to make it not force 7 domain accounts? We could not find this setting. 7 accounts seems to be overkill when we are only testing one website right now.

petr.krcmarik

Hi,

Yes there is. In file SolarWinds.SEUM.Agent.Service.exe located by default at C:\Program Files (x86)\SolarWinds\Orion\SEUM\Player there is value numWorkerProcesses="" . You can choose any value between 1 and 7. Then you have to restart WPM Playback service. Then you can use SolarWinds.SEUM.AgentDomainConfigurationTool and you will have to fill number of domain accounts specified in numWorkerProcesses="".

Petr

hypodeus

We do not have numWorkerProcesses in our SolarWinds.SEUM.Agent.Service.exe

Our version info: Orion Platform 2015.1.3, WPM 2.2.1

petr.krcmarik

I do not believe this. It is config file so whole name is SolarWinds.SEUM.Agent.Service.exe.config

Petr