Orion Website Errors

Question

When navigating through various pages within the new IP SLA Manager, I am getting the following error:

"This request operation sent to net.tcp://cfawms01:17777/orion/npm/businesslayer did not receive a reply within the configured timeout (00:00:40.2191298).  The time allotted to this operation may have been a portion of a longer timeout.  This may be because the service is still processing the operation or because the service was unable to send a reply message.  Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client."

This usually occurs when I try to list the resources of a node or edit a node, but I have experienced it elsewhereas well.  From previous posts, I see that there was a fix when IP SLA Manager was known as VoIP Monitor.  Does this fix apply to IP SLA as well or is the a different issue?

Thanks in advance for the assistance.

Frank

fcaron · Answer

Can't find anything that we fixed in this area. Will ask and report back here.

What version of NPM do you run?

NuDe · Answer

Hello,

Just a question : did you fixed this problem?

i got exactly same error when i try to browse MIB Orion universal Device poller.

chris.smouse · Answer

Frank -

Thanks for the screenshot.  That helps narrow it down, but to get to the specific cause of the issue, we are going to need more information.

Can you put in a support ticket and reference this thwack post?  Also, if you can run SW Diagnostics and send those in with your support ticket, that will help.

Thanks,

Chris