VoIP monitor questions

Question

Hi - I've had the VoIP monitor installed for a while (haven't upgraded to SLA Mgr. yet) and we're just starting to deploy the new phones. Some questions:

* The default threshold settings differ from the ones in "help". Which would be considered the best starting points?
* We're not using Cisco call manager, rather Alcatel/Genisys. Do I need to manage the Alcatel equivalent of the call manager and specify that as a call manager node? What functionality am I loosing since this is not a Cisco device?

thanks!THC

macnugetz · Answer

You can find detailed information on how to create a UnDP in the NPM Admin Guide, chapter 16, page 207.  Here is a link.

The thread I mentioned doesn't go into UnDPs; it was just another request for supporting Alcatel devices.

-Craig

Impaler · Answer

Thanks for the followup Craig.

So am I correct in assuming that the UDPs would be created using the Alcatel MIB(s)? Do you know which OIDs would typically be used? Where is the thread that this was discussed? I did a search on Alcatel and the only thing I found was something unrelated to my situation about a DSL router. (We're using Alcatel 4400 PCX switches).

macnugetz · Answer

Impaler

The Alcatel question has come up on another thread, so I want to provide a little more detail.  Although we only support Cisco's CallManager and CallManager Express as actual CallManager nodes, you can still monitor Alcatel devices in IP SLA Manager.  Call managers from other manufacturers other than Cisco can be monitored with IP SLA Manager by using a Universal Device Poller specifically configured for you non-Cisco call manager.  IP SLA Manager treats non-Cisco call managers in the same way as any other VoIP device.

As for supporting non-Cisco devices as actual CallManager nodes, we get the occasional request for this.  We are looking at it for our long term road map, but no commitments or dates at this time.

-Craig