UDT misreporting port usage

Hello, I ran some UDT port usage reports for our capacity planning team.  However, I noticed earlier today that UDT is misreporting the port utilization for many of the interfaces on our switches.  That is, I see a lot of ports in the report as Never Used, but that is not true.  As a matter of fact, I logged into some of our switches and confirmed this. Also, when I run my UDT reports, I notice that there are almost always a handful of interfaces that are not even listed in the report (Used or Not).  

I heard that UDT had problems like this on previous versions but it seems that our current version (3.3.2) has this problem.  Have any of you seen problems like this with your UDT v3.3.2?  If so, how has this been fixed in your environment?

Thanks in advance.

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  • Hello again...

    I am still having the same problem w/ UDT.  By the way, I also noticed that the interfaces that our Polycom phones connect to always show as NEVER used.  I mentioned this to SW tech support and they asked for me to select the port types that are apply to our Polycom phones.  I do not know which port types to select. Below is a screenshot of the ports currently set in our UDT implementation.

    Monitored port types in UDT.PNG

    I don't want to select all the port types, lest it brings down SolarWinds to a crawl and/or makes for the UDT scan jobs to fail or not complete. Any ideas????

      ​

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  • Hello again...

    I am still having the same problem w/ UDT.  By the way, I also noticed that the interfaces that our Polycom phones connect to always show as NEVER used.  I mentioned this to SW tech support and they asked for me to select the port types that are apply to our Polycom phones.  I do not know which port types to select. Below is a screenshot of the ports currently set in our UDT implementation.

    Monitored port types in UDT.PNG

    I don't want to select all the port types, lest it brings down SolarWinds to a crawl and/or makes for the UDT scan jobs to fail or not complete. Any ideas????

      ​

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