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Could not download product information


I'm still new in Solarwinds and has been assigned a task to update/upgrade my Solarwinds deployment from version 2020.2.4 to 2020.2.6
While checking in My Orion Deployment --> Updates & Evaluations --> Upgrade or Eval now, the page shows the error below

Can anyone highlight me on how to resolve this issue?

Thanks in advance

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  • What version are you running? After navigating to the license manager has the URL offline=true at the end?

  • Hello Tony

    The full information : 

  • The Product Catalog specifically comes from If you go to that URL from the Orion server, you should receive a very simple text message 'Not found'. If you receive a timeout or other error, then there is likely something in between that is preventing access to that URL. 

  • Hello, 

     If test the URL in my two environnement I receive a error 404.

     I don't understand why with the 404 error the environnement in version 2020.2.4 works and the environnement in version 2020.2.5 does not works 

  • With Internet explorer, error 404, but with google chrome is Ok (Text message : Not found) ... 

  • The network configuration works.

    In the AdministationService.log I have :
    2021-09-15 11:37:24,836 [118] DEBUG (null) SolarWinds.Administration.UpdateState.WCF.UpdateStateService - productVersionComparison: Id: NPM, LocalVersion: 2020.2.5.11575, MainVersion: 2020.2.5.11575, Id: NTA, LocalVersion: 2020.2.5.13885, MainVersion: 2020.2.5.13885, Id: SAM, LocalVersion: 2020.2.5.11155, MainVersion: 2020.2.5.11155, Id: SRM, LocalVersion: 2020.2.5.3507, MainVersion: 2020.2.5.3507, Id: UDT, LocalVersion: 2020.2.5.2297, MainVersion: 2020.2.5.2297, Id: VMAN, LocalVersion: 2020.2.5.20101, MainVersion: 2020.2.5.20101, Id: ORIONPLATFORM, LocalVersion: 2020.2.55220.30684, MainVersion: 2020.2.55220.30684

    2021-09-15 11:37:24,868 [118] INFO (null) SolarWinds.Administration.UpdateState.WCF.UpdateStateService - Products are up to date

  • After applying the solution of aLTeRego, the solarwinds administration service was no present.
    I reinstalled the service (With SWA-2020.2.5.269-AdministrationService.msi)  and it fixed my issue