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NCM unable to login to Advantech - EKI-7656C_7656CI switches

Hi!

I'm in trouble to manage some Advantech switches by Orion NCM.

The issue is in brief that NCM is unable make the telnet connection to this devices. This is caused by the custom prompt displayed by the device in response to a telnet  connection request.

Advanthech switch models we have in charge DO NOT support SSH so I do necessarily connetc in this way :-( 

the next image showthe output of connection test

Note that the connection  profile has configured with  Username:RED   and   Password:BLUE

It seems that NMC is unable to understand "when to send the username and when the password"
I've tried to build a custom device template (hoping to solve the issue customizing the prompt pattern expected for username/password request) but this was unsuccessful

Has anyone any idea to help me?

Device Detail:

"Advantech - EKI-7656C_7656CI switches" (1.3.6.1.4.1.10297.2.6.7656).

advdownload.advantech.com/.../EKI-7656C_7656CI_Manual.pdf