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User Experience? Maybe?

rspoelstra over 12 years ago

So we're trying something new with a customer of ours and need some assitance setting up a monitor. Hopefully this makes some sense

We need to verify a customers call center server is up and running. To do this, we had an engineer write a script that is triggered by HTTP. Basically when you go to 172.16.2.91:9080/IVRTest, it runs a script that verifies everything is up and running and returns "Success" for a webpage. I need a way to alert if it doesn't come back correctly. So here's what I've been running into. I tried a normal http monitor and changed to port 9080 but that doesn't work. I've tried a few different options but am striking out big time. Any suggestions on what I would need to test this? Thanks!

Randy

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0 aLTeReGo over 12 years ago

Without seeing the page that's being accessed it's a little difficult to understand the implementation. Does the HTTP monitor simply not work when accessing port 9080 or does the content check not work? Is there a post method being used your check or does it rely heavily on java script?
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0 aLTeReGo over 12 years ago

Without seeing the page that's being accessed it's a little difficult to understand the implementation. Does the HTTP monitor simply not work when accessing port 9080 or does the content check not work? Is there a post method being used your check or does it rely heavily on java script?
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0 rspoelstra over 12 years ago in reply to aLTeReGo

Yeah I was trying to figure out how to explain it.
When you access the URL, it triggers a script. If the script finishes correctly, it shows "Success" on the page, if it doesn't, you get a "page cannot be displayed".
I tried both a port 80 and 8090 HTTP monitor and no luck. Not sure on the post method or java, pretty sure it just kicks off a bat which dials into the IVR and based on what it gets back it displays success.
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0 aLTeReGo over 12 years ago in reply to rspoelstra

What technology does the page use? Is it straight HTML, ASP, PHP, JavaScript, AJAX, Flash, Silverlight?
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