Email alerts for node and application

Question

Hoping the community can help out ......

This is what I'm trying to do (and failing miserably):

1. For any alerts that are generated, that are associated with a specific application, these alerts get emailed to the specific application support team (e.g. SQL alerts get emailed to SQL DB support - Oracle alerts get emailed to Oracle DB support - IIS alerts get emailed to Windows Application support etc etc etc).

2. For any alerts that are generated that are node specific, these alerts get emailed to the specific node support team (e.g. Windows node high CPU gets emailed to Windows OS support - Linux node high CPU gets emailed to Linux OS support etc etc etc).

Happy to provide further clarity if required.

jirwin · Answer

We handle the routing of alerts via Custom Fields and variables in our Alerts.

You could setup custom fields as follows:

Node_Primary

Node_Secondary

App_Primary

App_Secondary

Then when you setup your Node and App alerts you can use those custom fields to fill in the "To" and "Cc" fields. See below for a screenshot from on of our alerts:

Note: The "To" and "CC" field in alerts is comma ( , ) delimited so ensure you put a note in the custom field regarding this to ensure alerts don't fail to send due to bad input.

This gives you great flexibility and removes the need to spawn many different alerts for different teams.

Hope this helps!

rjg5050 · Answer

Construct 2 alerts, one for the specific application and one for nodes, with the appropriate trigger conditions and set the trigger actions to be email to the support teams in question. You may need to use custom properties to group your applications and nodes so that you can target your emails to the correct teams. If you do need to break it out as you state you may need more than 2 alerts but this can get cumbersome. We use 2 fields, Machine Type and a Custom one labeled Business Service Group, with Transport Rules on the Exchange server to direct the email to the appropriate support teams based on those values.