Device does not send data

After we updated the environment to version 2023.2, when installing the SEM agent on notebooks it does not send events and device information, image below:

I have already installed it on several devices, disabled the device and perimeter firewall, tested it on different internet points and the same thing happens, it does not send data.

Do you know what it could be? Is it a device or SEM server failure?

  • I had a similar issues after upgrading old agent work by new agent didn’t.  In my case I upgrade to release candidate RC instead of regular release.  So we ran upgrade fixed the agent issue secondly I add more ram as my SEM was hitting my threshold of 80%.  After that was resolved no more issues.